Entertainment Experience Manager

2 weeks ago

Minehead, Somerset, United Kingdom Butlins Full time
About the Role

To support the overall success and consistent running of the entertainment operation and delivery, the Entertainment Experience Manager will focus on supporting all 'on' and 'off stage' events, productions, and activities, by maintaining high standards of customer services and team member effectiveness whilst adhering to all company best practices and legal requirements.

Key Responsibilities
  • Coordinate and support the entertainment team to ensure all elements of 'on stage and off-stage' entertainment is delivered as directed and maintaining the consistency of delivery and experience.
  • Support the team in their use of business tools and consistently evaluate the quality of performance and technical delivery of all shows and performances ensuring each meets the criteria as set by the producer.
  • Agree artistic developments through agreed procedure with the Entertainment and Leisure Senior Manager.
  • Exceed customer expectations by ensuring all entertainment activities, performances and events are executed to the highest possible standard.
  • Ensure that all activity environments, performance areas and general entertainment areas are maintained effectively and are kept safe, clean, and presentable at all times.
  • With support from the Technical Manager, create the correct ambience through temperature, light levels, music, and appropriate use of supporting elements in all activity and performance environments and venue support areas.
About You

We are looking for a passionate leader with exceptional knowledge and solid experience of managing a team and having the ability to work to deadlines, high spirited and fun-loving multi-taskers with excellent communication skills. You must have experience within the entertainment industry, have a good problem-solving attitude, to be a committed team player and being able to work on your own initiative as necessary.

You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo. Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us.

About Butlin's

At Butlin's, we're all about fun, excitement, and adventure by the bucketload. For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.

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