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Minehead, Somerset, United Kingdom Butlins Full time{"title": "Performance Manager", "description": "About the RoleWe are seeking a skilled Performance Manager to join our team at Butlin's. As a key member of our entertainment team, you will be responsible for delivering exceptional guest experiences through the planning and operational delivery of our entertainment proposition.The Performance Manager will...
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Entertainment Experience Manager
2 months ago
We are seeking a highly skilled and experienced Entertainment Experience Manager to support the overall success and consistent running of our entertainment operation and delivery.
The successful candidate will focus on supporting all 'on' and 'off stage' events, productions, and activities, by maintaining high standards of customer services and team member effectiveness whilst adhering to all company best practices and legal requirements.
Key Responsibilities- Coordinate and support the Entertainment Leaders, Animation, Activity and Performance teams to ensure all elements of 'on stage and off-stage' entertainment is delivered as directed and maintaining the consistency of delivery and experience.
- Support the leaders in their use of the SAM business tool to ensure seamless execution of entertainment activities and performances.
- Consistently evaluate the quality of performance and technical delivery of all shows and performances ensuring each meets the criteria as set by the producer.
- Agree artistic developments through agreed procedure with the Entertainment and Leisure Senior Manager.
- Exceed customer expectations by ensuring all entertainment activities, performances and events are executed to the highest possible standard.
- Maintain all activity environments, performance areas and general entertainment areas effectively and ensure they are kept safe, clean, and presentable at all times.
- Work with the Technical Manager to create the correct ambience through temperature, light levels, music, and appropriate use of supporting elements in all activity and performance environments and venue support areas.
We are looking for a passionate leader with exceptional knowledge and solid experience of managing a team and having the ability to work to deadlines, high spirited and fun-loving multi-taskers with excellent communication skills.
You must have experience within the entertainments industry, have a good problem-solving attitude, to be a committed team player and being able to work on your own initiative as necessary.
You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo.
About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload. For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
