Service Improvement Analyst

5 days ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
{"title": "Service Improvement Analyst", "description": "About the Role

We are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of Customer Operations activities and services.

"Key Responsibilities

  • Identify and champion improvements to Retailer and Player experience
  • Gatekeeper ensuring any change is not going to negatively impact our relationship with the Gambling Commission, the Player or Retailer or colleagues
  • Scoping, ongoing management, and documentation of project requirements, provide subject matter expertise in process and people, and both technology improvement and project planning
  • Facilitate workshops, coordinate meetings, review benefits, and track the process of planned deliverables
  • Identify risks and develop agreed mitigation approaches
  • Monitor progress against plans and flag any concerns on delivery to the relevant stakeholders
  • Understand projects critical paths and identify where delivery is at risk
  • Leading the identification of ideas/enhancements to the processes and operation through a variety of methods and using different tools
  • Working with the Customer Operations Functions to identify process enhancements, efficiencies, and adherence to existing processes
  • Facilitate the management of the Risk Register
  • Technical, content, and administration management of the Knowledge Centre
Key Measures of Success
  • Change impacting the department assessed, designed, and tested to enable delivery with minimal negative impact to KPIs
  • Continual delivery of service improvements agreed with the department leadership
  • Process review cycle delivered to GC expectations
  • Knowledge Centre content created to time, standards, and accuracy to maximise usage
Requirements
  • Demonstrable experience in process improvement methodologies (e.g., Lean Six Sigma)
  • A comprehensive user of leading presentation and process documentation tools and demonstrable ability to learn new ones
  • Experience of managing conceptual projects through to implementation
  • Demonstrable experience of testing, verification, and validation techniques
  • Experience of creating Business Requirement Documents (BRD)
  • Experience of project management processes and methodologies
  • Working knowledge of BPM and tools such as iGrafx
", "lang_code": "en-US"}

  • Service Improvement Analyst

    2 days ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    {"title": "Service Improvement Analyst", "description": "About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our activities and services."Key...

  • Service Improvement Analyst

    2 days ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    {"title": "Service Improvement Analyst", "description": "About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our activities and services."Key...

  • Service Improvement Analyst

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a critical role in continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Your primary responsibility will be to identify and...

  • Service Improvement Analyst

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a critical role in continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Your primary responsibility will be to identify and...

  • Service Improvement Analyst

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a critical role in continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Your primary responsibility will be to identify and...

  • Service Improvement Analyst

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a critical role in continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Your primary responsibility will be to identify and...

  • Service Improvement Analyst

    1 month ago

    Watford, UK, Hertfordshire, United Kingdom Addition+ Full time

    We are currently recruiting for one of the UK’s Leading FMCG companies who are looking for a Service Improvement Analyst. It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online,...

  • IT Service Improvement Specialist

    17 hours ago

    Watford, Hertfordshire, United Kingdom SitePoint Pty Full time

    ITSM Analyst **Location:** Watford **Work Pattern:** Hybrid - 2/3 days on site **Salary:** £40,000-£50,000 **Benefits:** 26 Days Holiday BH, 4.5% Pension (matched up to 8.5%), Private Health Care, Dental Scheme, Eye Care Scheme **Role Purpose:** To contribute to a company's ongoing project by analyzing incidents and problems, identifying trends, and...

  • IT Service Improvement Specialist

    14 hours ago

    Watford, Hertfordshire, United Kingdom SitePoint Pty Full time

    ITSM Analyst **Location:** Watford **Work Pattern:** Hybrid - 2/3 days on site **Salary:** £40,000-£50,000 **Benefits:** 26 Days Holiday BH, 4.5% Pension (matched up to 8.5%), Private Health Care, Dental Scheme, Eye Care Scheme **Role Purpose:** To contribute to a company's ongoing project by analyzing incidents and problems, identifying trends, and...

  • Service Improvement Analyst

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn Full time

    About AllwynWe are a multi-national lottery operator with a market-leading presence in several countries. Our mission is to create a new experience for the National Lottery and power change for the greater good.Role PurposeThe Service Improvement team is responsible for continually reviewing the effectiveness, efficiency, and quality of Customer Operations...

  • Service Improvement Analyst

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn Full time

    About AllwynWe are a multi-national lottery operator with a market-leading presence in several countries. Our mission is to create a new experience for the National Lottery and power change for the greater good.Role PurposeThe Service Improvement team is responsible for continually reviewing the effectiveness, efficiency, and quality of Customer Operations...

  • Service Delivery Analyst

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Key ResponsibilitiesProcess Optimization: Identify and promote...

  • Process Improvement Manager

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Key ResponsibilitiesProcess Optimization: Identify and promote...

  • Financial Analyst

    3 days ago

    Watford, Hertfordshire, United Kingdom Howells Recruitment Full time

    Financial Analyst Opportunity We are seeking a highly skilled Financial Analyst to join our team at Howells Recruitment. As a Financial Analyst, you will play a key role in providing business support and data analysis to our clients in the social housing sector. **Key Responsibilities:** * Prepare monthly management accounts from underlying operational...

  • Financial Analyst

    3 days ago

    Watford, Hertfordshire, United Kingdom Howells Recruitment Full time

    Financial Analyst Opportunity We are seeking a highly skilled Financial Analyst to join our team at Howells Recruitment. As a Financial Analyst, you will play a key role in providing business support and data analysis to our clients in the social housing sector. **Key Responsibilities:** * Prepare monthly management accounts from underlying operational...

  • Financial Analyst

    13 hours ago

    Watford, Hertfordshire, United Kingdom Howells Recruitment Full time

    Financial Analyst Opportunity We are seeking a highly skilled Financial Analyst to join our team at Howells Recruitment. As a Financial Analyst, you will play a key role in providing business support and data analysis to our clients in the social housing sector. **Key Responsibilities:** * Prepare monthly management accounts from underlying operational...

  • Financial Analyst

    10 hours ago

    Watford, Hertfordshire, United Kingdom Howells Recruitment Full time

    Financial Analyst Opportunity We are seeking a highly skilled Financial Analyst to join our team at Howells Recruitment. As a Financial Analyst, you will play a key role in providing business support and data analysis to our clients in the social housing sector. **Key Responsibilities:** * Prepare monthly management accounts from underlying operational...

  • Junior Service Charge Financial Analyst

    4 weeks ago

    Watford, Hertfordshire, United Kingdom FIRE Full time

    Position: Junior Service Charge Financial AnalystAs a Junior Service Charge Financial Analyst, you will be collaborating closely with the Financial Controller and fellow analysts, each overseeing their distinct client portfolios.Key Responsibilities:Preparation of annual service charge financial statements and coordination with clients and auditors during...

  • Technical Support Analyst

    2 weeks ago

    Watford, Hertfordshire, United Kingdom La Fosse Full time

    Job SummaryLa Fosse is seeking an experienced ITSM Analyst to join our team. As an ITSM Analyst, you will play a critical role in managing business and technical incidents and high-priority problems to resolution, ensuring minimal impact to the business.Key ResponsibilitiesManage and resolve business and technical incidents and high-priority problems to...

  • IT Service Management Specialist

    2 days ago

    Watford, Hertfordshire, United Kingdom La Fosse Full time

    Job Title: ITSM Analyst Job Summary: We are seeking an experienced ITSM Analyst to join our team at La Fosse. As an ITSM Analyst, you will be responsible for managing business and technical incidents and high-priority problems to resolution, ensuring minimal impact to the business. Key Responsibilities: * Manage business and technical incidents and...