Service Improvement Analyst

2 days ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
{"title": "Service Improvement Analyst", "description": "About the Role

We are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our activities and services.

"Key Responsibilities

  • Identify and champion improvements to Retailer and Player experience
  • Ensure any change does not negatively impact our relationship with the Gambling Commission, the Player, or Retailer
  • Scope, manage, and document project requirements, provide subject matter expertise in process and people, and technology improvement and project planning
  • Facilitate workshops, coordinate meetings, review benefits, and track the process of planned deliverables
  • Identify risks and develop agreed mitigation approaches
  • Monitor progress against plans and flag any concerns on delivery to the relevant stakeholders
  • Understand projects critical paths and identify where delivery is at risk

Requirements

  • Demonstrable experience in process improvement methodologies (e.g., Lean Six Sigma)
  • A comprehensive user of leading presentation and process documentation tools and demonstrable ability to learn new ones
  • Experience of managing conceptual projects through to implementation
  • Demonstrable experience of testing, verification, and validation techniques
  • Experience of creating Business Requirement Documents (BRD)
  • Experience of project management processes and methodologies
  • Working knowledge of BPM and tools such as iGrafx

What We Offer

We offer a dynamic and inclusive work environment, where you will have the opportunity to make a real impact on our business. You will be part of a talented team that is passionate about delivering exceptional customer experiences. We are committed to supporting your career development and providing opportunities for growth and progression.

How to Apply

If you are a motivated and experienced Service Improvement Analyst looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you

"

  • Service Improvement Analyst

    5 days ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    {"title": "Service Improvement Analyst", "description": "About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of Customer Operations activities and services."Key...

  • Service Improvement Analyst

    5 days ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    {"title": "Service Improvement Analyst", "description": "About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of Customer Operations activities and services."Key...

  • Service Improvement Analyst

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a critical role in continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Your primary responsibility will be to identify and...

  • Service Improvement Analyst

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a critical role in continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Your primary responsibility will be to identify and...

  • Service Improvement Analyst

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a critical role in continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Your primary responsibility will be to identify and...

  • Service Improvement Analyst

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a critical role in continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Your primary responsibility will be to identify and...

  • Service Improvement Analyst

    1 month ago

    Watford, UK, Hertfordshire, United Kingdom Addition+ Full time

    We are currently recruiting for one of the UK’s Leading FMCG companies who are looking for a Service Improvement Analyst. It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online,...

  • IT Service Improvement Specialist

    19 hours ago

    Watford, Hertfordshire, United Kingdom SitePoint Pty Full time

    ITSM Analyst **Location:** Watford **Work Pattern:** Hybrid - 2/3 days on site **Salary:** £40,000-£50,000 **Benefits:** 26 Days Holiday BH, 4.5% Pension (matched up to 8.5%), Private Health Care, Dental Scheme, Eye Care Scheme **Role Purpose:** To contribute to a company's ongoing project by analyzing incidents and problems, identifying trends, and...

  • IT Service Improvement Specialist

    16 hours ago

    Watford, Hertfordshire, United Kingdom SitePoint Pty Full time

    ITSM Analyst **Location:** Watford **Work Pattern:** Hybrid - 2/3 days on site **Salary:** £40,000-£50,000 **Benefits:** 26 Days Holiday BH, 4.5% Pension (matched up to 8.5%), Private Health Care, Dental Scheme, Eye Care Scheme **Role Purpose:** To contribute to a company's ongoing project by analyzing incidents and problems, identifying trends, and...

  • Service Improvement Analyst

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn Full time

    About AllwynWe are a multi-national lottery operator with a market-leading presence in several countries. Our mission is to create a new experience for the National Lottery and power change for the greater good.Role PurposeThe Service Improvement team is responsible for continually reviewing the effectiveness, efficiency, and quality of Customer Operations...

  • Service Improvement Analyst

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn Full time

    About AllwynWe are a multi-national lottery operator with a market-leading presence in several countries. Our mission is to create a new experience for the National Lottery and power change for the greater good.Role PurposeThe Service Improvement team is responsible for continually reviewing the effectiveness, efficiency, and quality of Customer Operations...

  • Service Delivery Analyst

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Key ResponsibilitiesProcess Optimization: Identify and promote...

  • Process Improvement Manager

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Key ResponsibilitiesProcess Optimization: Identify and promote...

  • Financial Analyst

    3 days ago

    Watford, Hertfordshire, United Kingdom Howells Recruitment Full time

    Financial Analyst Opportunity We are seeking a highly skilled Financial Analyst to join our team at Howells Recruitment. As a Financial Analyst, you will play a key role in providing business support and data analysis to our clients in the social housing sector. **Key Responsibilities:** * Prepare monthly management accounts from underlying operational...

  • Financial Analyst

    3 days ago

    Watford, Hertfordshire, United Kingdom Howells Recruitment Full time

    Financial Analyst Opportunity We are seeking a highly skilled Financial Analyst to join our team at Howells Recruitment. As a Financial Analyst, you will play a key role in providing business support and data analysis to our clients in the social housing sector. **Key Responsibilities:** * Prepare monthly management accounts from underlying operational...

  • Financial Analyst

    15 hours ago

    Watford, Hertfordshire, United Kingdom Howells Recruitment Full time

    Financial Analyst Opportunity We are seeking a highly skilled Financial Analyst to join our team at Howells Recruitment. As a Financial Analyst, you will play a key role in providing business support and data analysis to our clients in the social housing sector. **Key Responsibilities:** * Prepare monthly management accounts from underlying operational...

  • Financial Analyst

    12 hours ago

    Watford, Hertfordshire, United Kingdom Howells Recruitment Full time

    Financial Analyst Opportunity We are seeking a highly skilled Financial Analyst to join our team at Howells Recruitment. As a Financial Analyst, you will play a key role in providing business support and data analysis to our clients in the social housing sector. **Key Responsibilities:** * Prepare monthly management accounts from underlying operational...

  • Junior Service Charge Financial Analyst

    1 month ago

    Watford, Hertfordshire, United Kingdom FIRE Full time

    Position: Junior Service Charge Financial AnalystAs a Junior Service Charge Financial Analyst, you will be collaborating closely with the Financial Controller and fellow analysts, each overseeing their distinct client portfolios.Key Responsibilities:Preparation of annual service charge financial statements and coordination with clients and auditors during...

  • Technical Support Analyst

    2 weeks ago

    Watford, Hertfordshire, United Kingdom La Fosse Full time

    Job SummaryLa Fosse is seeking an experienced ITSM Analyst to join our team. As an ITSM Analyst, you will play a critical role in managing business and technical incidents and high-priority problems to resolution, ensuring minimal impact to the business.Key ResponsibilitiesManage and resolve business and technical incidents and high-priority problems to...

  • IT Service Management Specialist

    2 days ago

    Watford, Hertfordshire, United Kingdom La Fosse Full time

    Job Title: ITSM Analyst Job Summary: We are seeking an experienced ITSM Analyst to join our team at La Fosse. As an ITSM Analyst, you will be responsible for managing business and technical incidents and high-priority problems to resolution, ensuring minimal impact to the business. Key Responsibilities: * Manage business and technical incidents and...