Service Improvement Analyst
2 months ago
We are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a critical role in continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.
Your primary responsibility will be to identify and deliver enhanced experiences for our Participants, Players, and Retailers by reducing and eliminating the need for contact, driving first contact resolution, and optimizing our operations.
Key Responsibilities- Process Improvement: Identify and champion improvements to our Retailer and Player experience, ensuring that any changes do not negatively impact our relationship with the Gambling Commission, our players, or our colleagues.
- Project Management: Scope, manage, and document project requirements, providing subject matter expertise in process and people, and technology improvement and project planning.
- Risk Management: Identify risks and develop agreed mitigation approaches, monitor progress against plans, and flag any concerns to relevant stakeholders.
- Knowledge Management: Facilitate the management of our Risk Register and technical, content, and administration management of our Knowledge Centre.
- Process Improvement Methodologies: Demonstrable experience in process improvement methodologies, such as Lean Six Sigma.
- Project Management: Experience of managing conceptual projects through to implementation, creating Business Requirement Documents (BRD), and working knowledge of BPM and tools such as iGrafx.
- Communication: Excellent communication and presentation skills, with the ability to learn new presentation and process documentation tools.
Allwyn UK is a leading lottery operator with a market-leading presence in several countries. We are committed to creating one of the UK's most inclusive organizations, where people can bring the best of themselves to do their best work, every day, for the benefit of good causes.
We pride ourselves on being diverse and inclusive, with a strong commitment to equal opportunities and a zero-tolerance policy towards discrimination, harassment, or victimization in the workplace.
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Service Improvement Analyst
3 weeks ago
Watford, Hertfordshire, United Kingdom Allwyn UK Full timeAbout the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations department, you will play a crucial role in continually reviewing the effectiveness, efficiency, and quality of our activities and services.Key ResponsibilitiesIdentify and champion improvements to the Retailer...
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Service Improvement Analyst
3 weeks ago
Watford, Hertfordshire, United Kingdom Allwyn UK Full timeAbout the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations department, you will play a crucial role in continually reviewing the effectiveness, efficiency, and quality of our activities and services.Key ResponsibilitiesIdentify and champion improvements to the Retailer...
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Service Improvement Analyst
2 months ago
Watford, Hertfordshire, United Kingdom Allwyn UK Full time{"title": "Service Improvement Analyst", "description": "About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our activities and services."Key...
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Service Improvement Analyst
2 months ago
Watford, Hertfordshire, United Kingdom Allwyn UK Full time{"title": "Service Improvement Analyst", "description": "About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our activities and services."Key...
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Service Improvement Analyst
1 month ago
Watford, Hertfordshire, United Kingdom Allwyn UK Full timeAbout the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations department, you will play a crucial role in continually reviewing the effectiveness, efficiency, and quality of our activities and services.Key ResponsibilitiesIdentify and champion improvements to the Retailer...
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Service Improvement Analyst
1 month ago
Watford, Hertfordshire, United Kingdom Allwyn UK Full timeAbout the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations department, you will play a crucial role in continually reviewing the effectiveness, efficiency, and quality of our activities and services.Key ResponsibilitiesIdentify and champion improvements to the Retailer...
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Service Improvement Analyst
1 month ago
Watford, Hertfordshire, United Kingdom Allwyn UK Full timeAbout the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations department, you will play a crucial role in continually reviewing the effectiveness, efficiency, and quality of our activities and services.Key ResponsibilitiesIdentify and champion improvements to the Retailer...
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Service Improvement Analyst
1 month ago
Watford, Hertfordshire, United Kingdom Allwyn UK Full timeAbout the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations department, you will play a crucial role in continually reviewing the effectiveness, efficiency, and quality of our activities and services.Key ResponsibilitiesIdentify and champion improvements to the Retailer...
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Service Improvement Analyst
2 months ago
Watford, Hertfordshire, United Kingdom Allwyn UK Full timeAbout the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a critical role in continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Your primary responsibility will be to identify and...
-
Service Improvement Analyst
2 months ago
Watford, Hertfordshire, United Kingdom Allwyn UK Full timeAbout the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a critical role in continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Your primary responsibility will be to identify and...
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Service Improvement Analyst
1 month ago
Watford, Hertfordshire, United Kingdom Allwyn UK Full timeAbout the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations department, you will play a crucial role in continually reviewing the effectiveness, efficiency, and quality of our activities and services.Key ResponsibilitiesIdentify and champion improvements to the Retailer...
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Service Improvement Analyst
1 month ago
Watford, Hertfordshire, United Kingdom Allwyn UK Full timeAbout the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations department, you will play a crucial role in continually reviewing the effectiveness, efficiency, and quality of our activities and services.Key ResponsibilitiesIdentify and champion improvements to the Retailer...
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IT Service Improvement Specialist
1 month ago
Watford, Hertfordshire, United Kingdom SitePoint Pty Full timeITSM Analyst **Location:** Watford **Work Pattern:** Hybrid - 2/3 days on site **Salary:** £40,000-£50,000 **Benefits:** 26 Days Holiday BH, 4.5% Pension (matched up to 8.5%), Private Health Care, Dental Scheme, Eye Care Scheme **Role Purpose:** To contribute to a company's ongoing project by analyzing incidents and problems, identifying trends, and...
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IT Service Improvement Specialist
1 month ago
Watford, Hertfordshire, United Kingdom SitePoint Pty Full timeITSM Analyst **Location:** Watford **Work Pattern:** Hybrid - 2/3 days on site **Salary:** £40,000-£50,000 **Benefits:** 26 Days Holiday BH, 4.5% Pension (matched up to 8.5%), Private Health Care, Dental Scheme, Eye Care Scheme **Role Purpose:** To contribute to a company's ongoing project by analyzing incidents and problems, identifying trends, and...
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Service Improvement Analyst
2 months ago
Watford, Hertfordshire, United Kingdom Allwyn Full timeAbout AllwynWe are a multi-national lottery operator with a market-leading presence in several countries. Our mission is to create a new experience for the National Lottery and power change for the greater good.Role PurposeThe Service Improvement team is responsible for continually reviewing the effectiveness, efficiency, and quality of Customer Operations...
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Service Improvement Analyst
2 months ago
Watford, Hertfordshire, United Kingdom Allwyn Full timeAbout AllwynWe are a multi-national lottery operator with a market-leading presence in several countries. Our mission is to create a new experience for the National Lottery and power change for the greater good.Role PurposeThe Service Improvement team is responsible for continually reviewing the effectiveness, efficiency, and quality of Customer Operations...
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Service Delivery Analyst
1 month ago
Watford, Hertfordshire, United Kingdom ENGINEERINGUK Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a crucial role in continually reviewing the effectiveness, efficiency, and quality of Customer Operations activities and services.Key ResponsibilitiesIdentify and champion improvements to...
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Service Delivery Analyst
1 month ago
Watford, Hertfordshire, United Kingdom ENGINEERINGUK Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a crucial role in continually reviewing the effectiveness, efficiency, and quality of Customer Operations activities and services.Key ResponsibilitiesIdentify and champion improvements to...
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Service Delivery Analyst
1 month ago
Watford, Hertfordshire, United Kingdom ENGINEERINGUK Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a crucial role in continually reviewing the effectiveness, efficiency, and quality of Customer Operations activities and services.Key ResponsibilitiesIdentify and champion improvements to...
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Service Delivery Analyst
1 month ago
Watford, Hertfordshire, United Kingdom ENGINEERINGUK Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will play a crucial role in continually reviewing the effectiveness, efficiency, and quality of Customer Operations activities and services.Key ResponsibilitiesIdentify and champion improvements to...
