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Laboratory Product Support Specialist
2 months ago
We are seeking a skilled Laboratory Product Support Specialist to join our team at Clearline Recruitment Ltd. As a key member of our team, you will be responsible for providing exceptional support to our clients in the laboratory industry.
About the Role:This is a fantastic opportunity to work with a global client who is committed to helping people make a positive impact on the world. As a Laboratory Product Support Specialist, you will be working across Manchester on a field-based and hybrid basis, providing specialist product support to our clients.
Key Responsibilities:- Manage the implementation of the Optimall Inventory system across multiple sites, coordinating with stakeholders to ensure timely delivery.
- Provide comprehensive training and support to users, conducting gap analyses, and developing improvement plans.
- Monitor inventory levels, conduct regular stock audits, and ensure key performance indicators (KPIs) are met.
- Analyse data to optimize stock levels and maintain accurate inventory records.
- Develop and maintain strong customer relationships, ensuring high levels of satisfaction and responsiveness to issues.
- Oversee compliance with laboratory safety standards and ensure effective system usage.
- Support change management efforts to facilitate system adoption and usage improvements.
- Degree in a technical or scientific field, with knowledge of IT systems.
- Experience in NHS organisations (pathology, pharmacy, procurement) and managing IT systems for data management.
- Must have laboratory experience.
- Proven skills in change management, project management, and problem-solving.
- Strong communication and ability to build relationships.
- Flexibility to work independently and in teams, with awareness of laboratory safety.
- Full UK/EU driving license and access to a vehicle.
- Hybrid (2/3 days in office), providing flexibility when able.
- Free parking onsite.
- Fun company events.
- 25 days holiday per annum + recognised bank holidays.
We are looking for a motivated and experienced Laboratory Product Support Specialist to join our team. If you are passionate about delivering exceptional support and have a strong background in laboratory products and IT systems, we would love to hear from you.
