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Assistant Hotel Manager

2 months ago

Englefield Green, Surrey, United Kingdom Arora Group Full time

About the Role:

We are seeking a highly skilled and experienced Front of House Manager to join our team at Arora Group. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth day-to-day running of our hotel.

Key Responsibilities:

  • Lead and manage a team of front of house staff to provide excellent customer service and ensure a high level of guest satisfaction.
  • Develop and implement effective operational procedures to improve efficiency and productivity.
  • Collaborate with other departments to ensure seamless communication and a cohesive guest experience.
  • Monitor and maintain high standards of customer service, quality, and safety.
  • Contribute to the development and implementation of business strategies to drive revenue growth and improve customer engagement.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • Discounted hotel room rates and other employee benefits.
  • A dynamic and supportive work environment.

Requirements:

  • Proven experience in a front of house management role, preferably in a hotel or hospitality setting.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Passion for delivering exceptional customer experiences and driving business growth.