Client Relationship Manager

1 month ago

Coventry, Coventry, United Kingdom Credit4Business Full time

Company Overview

Credit4Business is a funding firm located in London, dedicated to providing unsecured financial solutions for small enterprises. Our mission is to empower small businesses by addressing their financing requirements and assisting them in realizing their business objectives. Our funding options are designed to be straightforward and offer a more rapid, accessible means of securing business finance. We are committed to delivering exceptional service to our clients, fostering long-term partnerships, and becoming their reliable ally for all financing needs.

Position Overview

This is a full-time, on-site position for a Client Relationship Manager. The Client Relationship Manager will play a crucial role in nurturing and enhancing relationships with current clients, discovering new clientele, negotiating terms with customers, and collaborating with internal teams to guarantee client satisfaction. The ideal candidate must possess the ability to comprehend and evaluate clients' financial requirements and offer tailored financial guidance.

Key Qualifications

  • Exceptional communication and negotiation abilities
  • Capability to assess clients' financial needs
  • Outstanding organizational and time management skills
  • Background in sales or customer service
  • Familiarity with financial products and services
  • Adept at working independently as well as in a team environment
  • A bachelor's degree in business, finance, accounting, or a related discipline
  • Experience in the lending sector is advantageous
  • Proficiency in an additional language is beneficial

Core Responsibilities:


• Identify and onboard new accounts for Credit4Business within the independent African retail sector in the UK.


• Oversee existing accounts within the portfolio to ensure the health of the shops and deliver exceptional service levels to retailers, resulting in increased business share and growth opportunities.


• Consistently meet all monthly performance indicators, exploring innovative options within the established framework.


• Diligently fulfill and maintain required documentation (route plans, surveys, and audits).


• Promote and sell all Credit4Business products and services to ensure availability within independent retail outlets.


• Effectively gather and present market insights to secure a competitive edge in response to market changes.


• Maintain awareness of territory and account performance, addressing risks through gap analysis and retailer engagement.


• Cultivate strong business relationships with retail partners to maximize Credit4Business's market share.


• Remain attentive to service level issues and escalate them to the appropriate support teams for resolution.

Please note: This role requires full-time availability: 9am-6pm, 5 days a week. A valid UK Driving License is required.

Compensation: £30,000 per annum, plus on-target earnings. Suitable candidates will be provided with a company vehicle upon successful completion of probation and will receive a mileage allowance until then.

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