Front Desk Ambassador

2 weeks ago

Salford, Salford, United Kingdom The Lowry Hotel Full time
Join Our Team as a Casual Hotel Receptionist

We are seeking a highly skilled and enthusiastic Casual Hotel Receptionist to join our Front of House team at The Lowry Hotel, a five-star hotel in Manchester. As a key member of our team, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable experience.

Key Responsibilities:

  • Receive, register, and room guests on arrival, ensuring a warm and welcoming experience.
  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Work collaboratively with the Front of House team to ensure seamless service delivery.
  • Maintain the highest standards of guest care and service quality.

Requirements:

  • Previous experience in a similar role, preferably in a hotel or hospitality environment.
  • Excellent guest care and social skills, with the ability to work effectively with guests from diverse backgrounds.
  • Ability to work on a shift basis, including weekends, early starts, and late finishes.
  • Own clean driving license (preferred) and knowledge of Opera (preferred but not required).

What We Offer:

  • Excellent training and development opportunities to enhance your skills and knowledge.
  • Uniforms and meals on duty provided.
  • Unique team member discount rate and 50% off all food and drink.
  • Access to discounted rates with Millennium and Copthorne Hotels.
  • Access to wider wallet benefits platform.
  • Death in service benefit for contracted employees.

The Lowry Hotel is an Equal Opportunities employer, committed to providing a welcoming and inclusive environment for all guests and team members.

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