Brand Ambassador

1 month ago

Banbridge District, United Kingdom Tapestry Full time
Company Overview
Since its inception, Tapestry has been recognized for its vibrant and optimistic spirit, evolving into a global lifestyle brand that offers a diverse range of products including handbags, apparel, jewelry, footwear, and home accessories. Tapestry is committed to celebrating the unique identities of women worldwide, fostering a community that embraces individuality and authenticity.

Position Summary
The Brand Ambassador plays a crucial role in achieving store goals related to sales performance, operational efficiency, and customer service excellence. This individual will be responsible for meeting personal sales objectives and delivering a customer experience that exceeds expectations. As a representative of Tapestry, the Brand Ambassador will embody the brand's essence and ensure that customer needs are consistently met.

Key Responsibilities
  • Recognize the influence of personal performance on overall store success;
  • Act as a brand representative, embodying the values and spirit of Tapestry;
  • Demonstrate effective sales techniques as taught in company training programs;
  • Maintain a high level of enthusiasm and engagement on the sales floor;
  • Consistently achieve sales targets;
  • Manage multiple customer interactions simultaneously;
  • Proactively anticipate and address customer needs;
  • Provide service in alignment with Tapestry's customer service standards;
  • Collaborate effectively with team members to exceed performance goals;
  • Support company initiatives and uphold management decisions;
  • Exhibit professional integrity in all interactions.

Qualifications
  • Fluency in English is essential;
  • Previous experience in a retail service environment is required;
  • Experience in luxury retail is preferred;
  • Strong communication skills to effectively engage with customers and colleagues.

Core Competencies
  • Courage: Openly shares thoughts and provides constructive feedback; addresses people-related issues directly;
  • Creativity: Generates innovative ideas and connects disparate concepts effectively;
  • Customer Focus: Dedicated to understanding and fulfilling customer needs; builds strong customer relationships;
  • Adaptability: Adjusts to change with ease; makes informed decisions in uncertain situations;
  • Results Orientation: Consistently exceeds performance goals and drives team success;
  • Interpersonal Skills: Relates well to diverse individuals and fosters positive relationships;
  • Learning Agility: Quickly adapts to new challenges and seeks continuous improvement.

Commitment to Diversity
Tapestry is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace. All employment decisions are based on qualifications and merit, without regard to age, gender, sexual orientation, race, religion, or any other legally protected status. Tapestry values the unique contributions of every individual and strives to create an environment where everyone can thrive.

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