Brand Representative

1 month ago

Banbridge District, United Kingdom Tapestry Full time

Company Overview

Since its inception in 1993 with a collection of six essential handbags, Kate Spade New York has consistently embodied a colorful, bold, and optimistic spirit. Today, it stands as a global lifestyle brand that creates extraordinary products for everyday life, offering seasonal collections of handbags, ready-to-wear apparel, jewelry, footwear, home décor, and more. Renowned for its rich heritage and unique brand identity, Kate Spade New York celebrates communities of women worldwide who embrace their perfectly imperfect lifestyles.

Kate Spade New York is a proud member of the Tapestry portfolio – a global house of brands dedicated to pushing the boundaries of what is possible.

Role Overview

The Sales Ambassador plays a crucial role in achieving store objectives related to sales, productivity, and customer service by applying Kate Spade's selling techniques and service training. You will be accountable for meeting personal sales and productivity targets while delivering service that meets or exceeds customer expectations. As a representative of Kate Spade, you will act as a brand ambassador, ensuring that customer needs are consistently surpassed.

Key Responsibilities

  • Recognize how individual performance influences the overall store success;
  • Embody the role of a brand ambassador;
  • Demonstrate sales behaviors as outlined in company training programs;
  • Maintain a high level of energy on the sales floor;
  • Consistently achieve sales objectives;
  • Manage multiple customer interactions simultaneously;
  • Anticipate and fulfill customer needs proactively;
  • Provide service to all customers in alignment with the Kate Spade Approach standards;
  • Collaborate as a team member and motivate the team to exceed performance expectations;
  • Advocate for company initiatives and support management decisions;
  • Uphold professional ethics at all times.

Additional Requirements

  • Proficient in English (essential);
  • Previous experience in a retail service environment (essential);
  • Background in luxury retail (desirable);
  • Ability to communicate effectively with customers and colleagues while navigating the sales floor.

Core Competencies for All Employees

  • Courage: Openly addresses necessary conversations; provides clear, direct, and actionable feedback; faces challenges promptly and directly.
  • Creativity: Generates innovative ideas and connects previously unrelated concepts; recognized for originality in brainstorming sessions.
  • Customer Focus: Committed to meeting the needs and expectations of both internal and external customers; actively seeks customer feedback for product and service improvements.
  • Dealing with Ambiguity: Adapts effectively to change; makes decisions and takes action without needing complete information; remains composed in uncertain situations.
  • Drive for Results: Consistently exceeds goals; recognized as a top performer; focused on achieving results.
  • Interpersonal Savvy: Builds effective relationships with diverse individuals; uses diplomacy and tact to navigate challenging situations.
  • Learning on the Fly: Quickly adapts to new challenges; embraces change and seeks opportunities for improvement.

Kate Spade is an equal opportunity and affirmative action employer, dedicated to hiring and developing the best talent. All employment decisions are made based on qualifications relevant to the position, without regard to any legally recognized protected basis.

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