Brand Ambassador

3 months ago

Banbridge District, United Kingdom Tapestry Full time
Company Overview
Since its inception, Kate Spade New York has become synonymous with a vibrant and optimistic lifestyle. As a global lifestyle brand, it specializes in creating exceptional products for everyday use, including a diverse range of handbags, apparel, jewelry, footwear, and home décor. The brand is recognized for its unique identity and commitment to celebrating the diverse lives of women worldwide. Kate Spade New York is part of the Tapestry portfolio, a collection of global brands dedicated to pushing the boundaries of creativity and innovation.

Position Summary
The Brand Ambassador plays a crucial role in achieving store objectives related to sales performance, operational efficiency, and customer service excellence. By utilizing Kate Spade's selling techniques and participating in service training, the individual will be responsible for meeting personal sales goals and delivering exceptional service that exceeds customer expectations. This role embodies the essence of the brand and serves as the primary point of contact for customers.

Key Responsibilities
  • Understand the influence of personal performance on overall store success.
  • Act as a representative of the brand, embodying its values and mission.
  • Demonstrate effective sales techniques as taught in company training programs.
  • Maintain a high level of enthusiasm and energy on the sales floor.
  • Consistently achieve sales targets and contribute to team goals.
  • Manage multiple customer interactions simultaneously with professionalism.
  • Anticipate and address customer needs proactively.
  • Deliver service in alignment with the Kate Spade Approach standards.
  • Collaborate effectively with team members to drive performance.
  • Support company initiatives and uphold management decisions.
  • Exhibit professional conduct at all times.

Qualifications
  • Fluency in English is essential.
  • Previous experience in a retail service environment is required.
  • Experience in luxury retail is preferred.
  • Strong communication skills to engage effectively with customers and colleagues.

Core Competencies
  • Courage: Openly shares thoughts and provides constructive feedback; addresses issues directly and promptly.
  • Creativity: Generates innovative ideas and connects disparate concepts effectively.
  • Customer Focus: Committed to understanding and fulfilling customer needs; builds strong relationships based on trust.
  • Adaptability: Adjusts to changing circumstances and makes informed decisions in uncertain situations.
  • Results Orientation: Consistently meets or exceeds performance goals; driven to achieve outcomes.
  • Interpersonal Skills: Relates well to a diverse range of individuals; fosters positive relationships and resolves conflicts diplomatically.
  • Learning Agility: Quickly adapts to new challenges and learns from experiences to improve performance.

Management Competencies
  • Strategic Thinking: Anticipates future trends and implications; develops innovative strategies.
  • Talent Development: Engages in meaningful development conversations and supports individual growth.
  • Team Building: Fosters a collaborative team environment and promotes open communication.

Kate Spade New York is committed to equal opportunity and affirmative action in employment, ensuring that all recruitment decisions are based on qualifications and merit. The company values diversity and inclusion in its workforce.

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