Muse III Ambassador

At Tapestry, we're committed to delivering exceptional customer experiences and driving business results. As a Muse III, you'll play a critical role in achieving our sales, productivity, and service goals by leveraging your Kate Spade selling skills and service training.

Key Responsibilities:

• Meet personal sales and productivity goals while delivering service that meets or exceeds customer expectations.
• Represent Kate Spade to the consumer, acting as a brand ambassador and ensuring customers' needs are consistently exceeded.
• Model sales behaviors taught in company sales training programs and maintain high energy on the sales floor.
• Consistently achieve sales goals and anticipate and meet customers' needs.
• Service all customers according to the Kate Spade Approach standards and participate as a team member to meet and exceed performance standards.
• Champion company initiatives and support management decisions.

Requirements:

• Very good English proficiency (essential).
• Previous experience in a retail service environment (essential).
• Background in working in luxury retail (desirable).
• The ability to communicate effectively with customers and staff and maneuver the sales floor.

Competencies:

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably.
• Drive for Results: Can be counted on to exceed goals successfully.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
• Learning on the Fly: Learns quickly when facing new problems.

Our Competencies for All People Managers:

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments.
• Building Effective Teams: Blends people into teams when needed.

We're an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.