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Customer Service Representative

2 months ago

Epsom, Surrey, United Kingdom Manpower Group (UK) Full time

About the Role

Berry Banstead is seeking a full-time Contact Centre Advisor to support their Aftersales function.

Your Key Responsibilities

  • Handle all inbound service calls for the retailer's service centre, dealing with service booking and other service-related items.
  • Address customer objections and provide estimated costs of repairs and work to be undertaken.
  • Make outbound calls about promotions, seasonal campaigns, service follow-up work, and other service-related items to maximise revenue.

Your Profile

  • Proven experience in customer service with the ability to collate customer knowledge and anticipate their needs.
  • Previous call centre experience is essential.
  • A proactive communicator with management and retailer teams, innovative in creating optimal experiences.
  • Excellent organisational and preparation skills, with a genuine passion for detail.

What We Offer

As a valued member of the Manpower Group (UK) team, you will have the opportunity to work with a leading company in the industry, delivering outstanding service to customers.