IT Support Specialist
2 days ago
Job Summary:
We are seeking a highly skilled and experienced IT Support Specialist to join our team at bet365. As a 2nd Line IT Support Specialist, you will be responsible for providing technical support to our Company Directors and associated individuals, as well as maintaining and assessing the suitability of all hardware and software.
Key Responsibilities:
- Provide technical support to Company Directors and associated individuals
- Maintain and assess the suitability of all hardware and software
- Proactively identify and suggest improvements to hardware and software
- Support the wider Business alongside 1st and 2nd line support teams
- Travel to other locations as required
- Diagnose and find solutions for all hardware and software issues
- Support workplace issues and requests, including building, audio and visual management
- Provide an on-call service
- Escalate to 3rd line while retaining ownership of issues through to resolution
- Maintain asset inventory ensuring accuracy at all times
Requirements:
- Demonstrable experience supporting a VIP or executive user base
- Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards)
- Experience with hardware and software support on PC, Mac, iOS and Android devices
- Experience in the support and implementation of anti-virus and security products
- Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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