IT Support Specialist

5 hours ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
{"title": "IT Support Specialist", "description": "Job Title: IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team at bet365. As an IT Support Specialist, you will be responsible for providing technical support to our Company Directors and associated individuals.

Your primary focus will be on resolving technology incidents and requests in a timely and efficient manner. You will also be responsible for maintaining, assessing, and suggesting improvements to our hardware and software infrastructure.

In this role, you will need to identify and anticipate changes that may impact our technology systems and offer alternative solutions to be considered and adopted within the business.

You will work closely with our 1st and 2nd line support teams to ensure seamless support to our users.

We are looking for a motivated and self-starting individual who can operate with a sense of urgency while demonstrating flexibility and a willingness to learn new technology skills.

The ideal candidate will have excellent communication and stakeholder management skills, with the ability to work under pressure to tight deadlines.

Key Responsibilities:

  • Diagnose and resolve hardware and software issues
  • Identify and anticipate technology opportunities and impacts
  • Support workplace issues and requests, including building, audio, and visual management
  • Set up and configure consumer technology (IOT)
  • Provide an on-call service
  • Escalate to 3rd line while retaining ownership of issues through to resolution
  • Maintain asset inventory ensuring accuracy at all times

Requirements:

  • Demonstrable experience supporting a VIP or executive user base
  • Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards)
  • Experience with hardware and software support on PC, Mac, iOS, and Android devices
  • Experience in the support and implementation of anti-virus and security products
  • Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing, and remote access technologies
  • Strong stakeholder management and communication skills
  • Ability to work under pressure to tight deadlines while maintaining a high attention to detail

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

How to Apply:

By applying to this role, you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy.

"}

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