IT Support Specialist

2 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Title: 2nd Line IT Support

About the Role:

We are seeking a highly skilled and experienced IT Support Specialist to join our team at bet365. As a 2nd Line IT Support Specialist, you will be responsible for providing technical support to our Company Directors and associated individuals, as well as maintaining, assessing, and improving our hardware and software infrastructure.

Key Responsibilities:

  • Provide technical support to VIP and executive user base
  • Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards)
  • Experience with hardware and software support on PC, Mac, iOS, and Android devices
  • Experience in the support and implementation of anti-virus and security products
  • Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing, and remote access technologies
  • Diagnosing and finding solutions for all hardware and software issues
  • Supporting workplace issues and requests, including building, audio, and visual management
  • Providing an on-call service
  • Escalating to 3rd line while retaining ownership of issues through to resolution
  • Maintaining asset inventory ensuring accuracy at all times

Requirements:

  • Demonstrable experience supporting a VIP or executive user base
  • Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards)
  • Experience with hardware and software support on PC, Mac, iOS, and Android devices
  • Experience in the support and implementation of anti-virus and security products
  • Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing, and remote access technologies

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT Support Specialist looking for a new challenge, please apply to this role.

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