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IT Support Specialist

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Title: IT Support Specialist

We are seeking a highly skilled and motivated IT Support Specialist to join our team at bet365. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and stakeholders.

Main Responsibilities:
  • Diagnose and resolve hardware and software issues in a timely and efficient manner.
  • Identify and anticipate technology opportunities and impacts, and provide recommendations for improvement.
  • Support workplace issues and requests, including building, audio, and visual management.
  • Set up and configure consumer technology (IOT) devices.
  • Provide an on-call service and escalate issues to 3rd line support as needed.
  • Maintain accurate asset inventory and adhere to published processes and procedures.
Requirements:
  • Demonstrable experience supporting a VIP or executive user base.
  • Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards).
  • Experience with hardware and software support on PC, Mac, iOS, and Android devices.
  • Experience in the support and implementation of anti-virus and security products.
  • Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing, and remote access technologies.
  • Strong stakeholder management and communication skills.
  • Ability to work under pressure to tight deadlines while maintaining a high attention to detail.
  • Keen interest in technology and a desire for driving continuous improvement.

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