Front of House Team Lead

2 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nuffield Health Full time
Job Summary

We are seeking a highly skilled and experienced Front of House Team Lead to join our team at Nuffield Health North Staffs Hospital. As a key member of our Front of House team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our patients.

Key Responsibilities
  • Team Leadership: Manage and coordinate the Front of House team to ensure excellent customer service and a smooth patient experience.
  • Customer Service: Provide exceptional customer service to patients, responding to their queries and concerns in a professional and empathetic manner.
  • Communication: Communicate effectively with patients, staff, and other departments to ensure seamless operations and resolve any issues that may arise.
  • Training and Development: Coordinate and deliver training to the Front of House team to ensure they have the necessary skills and knowledge to provide excellent customer service.
  • Operational Management: Manage the day-to-day operations of the Front of House area, including supervising staff, managing resources, and ensuring compliance with policies and procedures.
  • Quality Assurance: Monitor and improve the quality of customer service provided by the Front of House team, identifying areas for improvement and implementing changes as needed.
Requirements
  • Experience: Proven experience in a customer-facing role, preferably in a healthcare setting.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and other departments.
  • Leadership: Proven leadership skills, with the ability to motivate and manage a team to achieve excellent customer service.
  • Problem-Solving: Ability to think critically and solve problems effectively, with a focus on finding solutions that meet the needs of patients and staff.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experience, we encourage you to apply for this exciting opportunity.

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