Service Delivery Coordinator

3 days ago

Plymouth, Plymouth, United Kingdom Fluid Branding Full time

Job Summary

We are seeking a highly organized and detail-oriented Service Delivery Coordinator to join our team at Fluid Branding. As a key member of our operations team, you will be responsible for coordinating the delivery of projects and ensuring seamless communication with internal stakeholders and clients.

Key Responsibilities

  • Raise orders and manage the order process with our global supply chain
  • Provide exceptional customer service and support to our clients
  • Ensure order data is accurate and up-to-date
  • Communicate with internal stakeholders on issues
  • Provide supplier performance feedback
  • Manage domestic and international logistics processing and fulfillment
  • Provide tailored customer support based on client requirements
  • Handle customer complaints and problem orders in a professional manner
  • Remain vigilant and proactive in problem-solving for our clients
  • Quality control and compliance processing

Requirements

  • At least 3 years of experience in a production planning, customer service, or administrative role
  • Clear and professional communication ability
  • Excellent attention to detail
  • Strong supplier relationship skills
  • Knowledge of manufacturing methods and branding techniques
  • Knowledge of standard quality control and product testing processes
  • Shipping and courier booking processes (international & domestic)
  • Data input and review skills
  • Ability to use initiative to solve problems and provide solutions clearly
  • Strong time management and project management skills
  • Friendly, empathetic attitude

What We Offer

  • Birthday Day Off
  • Access to Employee Assistance Programme
  • Cycle to Work Scheme and Electric Vehicle lease scheme for employees
  • Sick Pay for Employees with more than 1 year of service
  • Enhanced Family Leave for employees with more than 2 years of service
  • Free Annual Eye-Care Voucher
  • Up to 2 Volunteering Days each year to support a cause of your choice
  • 20 Days Annual Leave per year with an additional day of leave granted per each year of service completed up to a maximum of 25 days. Plus bank holidays and Holiday Buying and Selling scheme.
  • Company Pension Scheme with standard contributions of 5% employee & 3% employer
  • 'Perks at Work' discount scheme through Continuum Pension Provider
  • Employee Referral Scheme
  • Rewards Scheme with Birthday & Service Reward Points
  • We're a certified B Corporation and a member of the UN Global Compact.
  • Learning and Development investment
  • We organize a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference

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