Customer Service Representative
1 month ago
Job Summary
We are seeking a highly skilled Customer Support Specialist to join our team at Profitero. As a key member of our customer success team, you will be responsible for delivering exceptional support to our clients, ensuring their success with our e-commerce analytics platform.
Key Responsibilities
- Provide timely and effective support to customers through various channels, including phone, email, and chat.
- Work closely with our Account Management, Insights, and Technology teams to resolve customer issues and improve overall customer experience.
- Project manage internal and external resources to achieve desired outcomes and meet customer expectations.
- Develop and maintain in-depth knowledge of our e-commerce analytics platform to provide expert-level support to customers.
- Assess customer data for completeness, integrity, and accuracy, and provide recommendations for improvement.
- Communicate clearly and promptly with customers to resolve issues and provide updates on progress.
- Manage workload and prioritize tasks to meet scheduled deadlines and commitments.
Requirements
- 2+ years of technical support or client service experience.
- Excellent organizational, problem-solving, and prioritization skills.
- Passion for solving problems and taking action.
- High degree of proficiency in Excel.
- Prior experience in a technology or software company is a plus.
- European language skills are desirable for EMEA-based roles.
About Profitero
Profitero is a leading e-commerce analytics platform that helps retailers and brands succeed in the digital marketplace. We are a dynamic and growing company that values innovation, collaboration, and customer success.
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