Claims Handler

2 days ago


London, Greater London, United Kingdom Sedgwick Full time
About the Role

We are seeking a highly skilled and motivated Claims Handler to join our Domestic Major Loss team in London/Redhill. As a Claims Handler, you will play a critical role in supporting our adjusters in handling domestic claims of significant value and complexity.

Key Responsibilities
  • Deliver excellent customer service throughout the lifecycle of the claim
  • Utilize first-class communication skills, both written and verbal, to liaise with internal stakeholders and parties
  • Manage incoming and outgoing correspondence, complete case enquiries, and maintain electronic files to a high auditable standard
  • Provide assistance on site, including minute taking of meetings, preparation of action plans, and taking statements/photographs as directed
  • Accurately record daily time, delivering a high proportion of chargeable hours demonstrating technical competence
Requirements
  • Confidence and ability to deliver excellent customer service
  • First-class communication skills, both written and verbal
  • Competent IT skills and ability to maintain electronic files to a high auditable standard
  • Ability to work effectively in a team environment and build strong relationships with internal stakeholders
  • Proactive approach to claims handling and ability to work independently with minimal supervision
What We Offer
  • Structured programmes with clear timescales and transparent career pathways
  • Fully supported professional qualifications with rewards
  • Truly flexible working arrangements
  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and supportive team environment
About Sedgwick

Sedgwick is a leading provider of claims management and risk solutions. We are passionate about delivering exceptional customer service and creating a positive impact on the world through the people and organizations we serve. Our company values diversity, inclusivity, and flexibility, and we are committed to creating a work environment that supports the well-being and growth of our colleagues.


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