Service Coordinator

6 days ago


Bucks Horn Oak, United Kingdom ASI Recruitment Full time

Job Summary

ASI Recruitment is seeking a highly organized and detail-oriented individual to fill the role of Service Coordinator. As a key member of our team, you will be responsible for receiving and processing customer inquiries, allocating services, and providing exceptional customer service.

Key Responsibilities

  1. Receive and record customer information, ensuring accurate and timely processing of requests.
  2. Monitor and coordinate engineer availability to ensure efficient service delivery.
  3. Communicate with customers to provide updates on service timescales and ensure prompt attendance by engineers.
  4. Act as the primary point of contact for customer service inquiries, providing professional and courteous support.
  5. Contribute to administrative processes, ensuring seamless day-to-day operations.
  6. Handle customer calls in a polite and professional manner, resolving conflicts in a diplomatic and effective way.

Requirements

  1. Previous experience in a service advisor or customer-facing role.
  2. High level of organizational skills, with the ability to multitask and prioritize tasks effectively.

Benefits

  1. Competitive salary of £27,000 (dependent on experience).
  2. Monday to Friday working hours, 7:30am to 5:00pm.
  3. Comprehensive benefits package, including medical, dental, and life insurance.
  4. Pension scheme and enhanced holiday entitlement.


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