Service Coordinator
6 days ago
Job Summary
ASI Recruitment is seeking a highly organized and detail-oriented individual to fill the role of Service Coordinator. As a key member of our team, you will be responsible for receiving and processing customer inquiries, allocating services, and providing exceptional customer service.
Key Responsibilities
- Receive and record customer information, ensuring accurate and timely processing of requests.
- Monitor and coordinate engineer availability to ensure efficient service delivery.
- Communicate with customers to provide updates on service timescales and ensure prompt attendance by engineers.
- Act as the primary point of contact for customer service inquiries, providing professional and courteous support.
- Contribute to administrative processes, ensuring seamless day-to-day operations.
- Handle customer calls in a polite and professional manner, resolving conflicts in a diplomatic and effective way.
Requirements
- Previous experience in a service advisor or customer-facing role.
- High level of organizational skills, with the ability to multitask and prioritize tasks effectively.
Benefits
- Competitive salary of £27,000 (dependent on experience).
- Monday to Friday working hours, 7:30am to 5:00pm.
- Comprehensive benefits package, including medical, dental, and life insurance.
- Pension scheme and enhanced holiday entitlement.
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