Senior Technical Specialist

7 days ago


Loughborough, Leicestershire, United Kingdom PermaRock Products Ltd Full time
Job Description

PermaRock Products Ltd, a leading manufacturer and supplier of external wall insulation and render systems, is seeking a suitably qualified Technical Manager to lead and oversee a high-quality technical support service to customers and internal departments.

Key Responsibilities:
  • Manage and ensure an effective office-based technical service is available to support external and internal customers.
  • Manage the wider technical team to provide U-value and condensation risk assessments using proprietary software.
  • Manage the development, production, and issue of CAD drawings/Sketch-up details in conjunction with CAD Technician.
  • Manage the provision of written specifications for PermaRock Systems to meet individual project requirements.
  • Manage and deliver the provision of telephone, email, and video conferencing/on-line technical support service to customers.
  • Maintain and develop an effective CAD/BIM detail library and document control procedures.
  • Ensure that non-conformance and customer complaint procedures are followed and that operations are carried out in accordance with ISO 9001 requirements.
  • Ensure that all reporting is carried out timeously and in accordance with agreed procedures and content.
  • Attend site meetings/inspections and keep accurate notes/reports of such meetings where necessary.
  • Attend (or deliver) Technical training sessions to external and internal customers as necessary.
  • Ensure ongoing compliance with Building Regulations, etc.
  • Management of both internal and external sources of technical information – technical library, website, NBS Plus, etc.
  • Support marketing activities and website development, CPD material, product literature, etc.
Requirements:
  • Broad knowledge of construction methods and practices, preferably including knowledge of both new build and retrofit scenarios.
  • Experience of the decarbonisation sector and ability to relate this to external wall insulation theory and practice.
  • Good understanding of the relevant parts of the UK Building Regulations, PAS 2030/2035 Requirements, NHBC Standards, etc.


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