Debt Recovery Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom CRA Consulting Full time
About the Role

CRA Consulting is seeking a skilled Debt Recovery Specialist to join our team based in Sheffield. As a key member of our team, you will be responsible for making and receiving telephone calls with customers to arrange payment of outstanding debts.

Key Responsibilities
  • Make and receive telephone calls from businesses and individuals to recover outstanding debts
  • Handle difficult conversations in a sensitive and professional manner with customers over the telephone
  • Enter accurate records of conversations and payment agreements into a customer database
  • Follow processes and guidelines regarding debt collection
  • Work in an open plan, contact centre environment - achieving personal and team targets
  • Accurately enter customer payment details into our systems - ensuring these are entered correctly first time around
Requirements
  • Previous experience working within a telephone based debt collections role (1+ years) within the last 5 years is essential
  • Clear and confident communications skills - both writing/data entry and over the telephone
  • Being comfortable working to targets - earning more money based on your achievements
  • Strong IT skills
  • Happy to make outgoing telephone calls to customers
What We Offer
  • Pension Scheme
  • Free Parking
  • Bonus Scheme
  • Free Tea & Coffee
  • 22 days holiday plus bank holiday
  • Standard Sick Pay
  • Standard Parental Leave


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