Retail Operations Manager

7 days ago


ChesterleStreet, Durham, United Kingdom Sostrene Grene Full time

About Søstrene Grene

Søstrene Grene is a leading retail company that offers a wide range of home decor and lifestyle products. We are committed to providing excellent customer service and creating a welcoming environment for our customers.

Job Summary

We are seeking an experienced and motivated Assistant Store Manager to join our team in High Wycombe. As an Assistant Store Manager, you will be responsible for supporting the Store Manager in the day-to-day operations of the store and contributing to the overall commercial success of the store.

Key Responsibilities

  • Support the Store Manager
    • Assist in the management of store operations, including stock management, visual merchandising, and customer service
    • Support the Store Manager in achieving sales targets and improving customer satisfaction
  • Customer Service
    • Provide excellent customer service and create a welcoming environment for customers
    • Respond to customer inquiries and resolve any issues in a timely and professional manner
  • Team Management
    • Supervise and motivate a team of sales assistants to achieve sales targets and improve customer satisfaction
    • Provide training and coaching to sales assistants to improve their skills and knowledge
  • Store Operations
    • Assist in the management of store operations, including stock management, visual merchandising, and store maintenance
    • Ensure that the store is clean, tidy, and well-maintained at all times

Requirements

  • 2+ years of experience in a retail management role
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Ability to lift and move stock as required

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Staff discount on Søstrene Grene products
  • 28 days paid annual leave inclusive of bank holidays

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