Guest Services Representative

2 months ago

London, Greater London, United Kingdom Balthazar - Team Member Full time

Job Summary:

We are seeking a highly skilled and customer-focused Receptionist to join our dynamic team at Balthazar. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant.

Key Responsibilities:

  • Greet and welcome guests with warmth and professionalism.
  • Manage reservations, ensuring accurate and efficient table assignments.
  • Coordinate with the service team to ensure a seamless dining experience.
  • Answer phone calls and inquiries, providing information and assistance.
  • Maintain the reception area, keeping it clean and organized.
  • Uphold the highest standards of service and guest satisfaction.

Requirements:

  • Previous experience as a receptionist or host or Maitre D' in a restaurant or hospitality setting.
  • Experience with either Open Table or Seven Rooms.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Positive and friendly demeanor.

Benefits:

  • Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group
  • Unrivalled opportunities for progression across the Group
  • Paid overtime
  • 28 days holiday, increasing with length of service up to 5 extra days
  • Recommend a friend scheme with great bonuses per individual referral
  • Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more
  • Reward programmes, long service awards, and staff recognition and incentives

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Guest Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Guest Services Manager

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and enthusiastic Reception Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming experience for all.Key ResponsibilitiesDeliver outstanding service to...

  • Guest Services Manager

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and enthusiastic Reception Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming experience for all.Key ResponsibilitiesDeliver outstanding service to...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...

  • Guest Services Coordinator

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Guest Services Coordinator

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Corporate Guest Services Ambassador

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide proactive and efficient support...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...

  • Guest Services Team Leader

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...

  • Corporate Guest Services Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThis is an exciting opportunity to join Rapport Guest Services as a Corporate Guest Services Ambassador. As a key member of our team, you will be responsible for providing exceptional guest experiences across all aspects of our business.Key ResponsibilitiesCovering all roles across the business, including reception, switchboard, concierge, floor...

  • Corporate Guest Services Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests and clients.Key ResponsibilitiesProvide proactive and efficient support to guests and clients, ensuring all...