Learning and Development Coach

2 days ago


Bournemouth, Bournemouth, United Kingdom Hays Travel Full time

About Hays Travel

Hays Travel is a leading independent travel agency with a strong commitment to providing excellent customer service and quality holidays. With over 420 branches and a team of around 3,000 colleagues, we offer a unique learning environment for our apprentices.

Our Apprenticeship Program

We have been investing in apprenticeships since 1980 and have been an accredited employer since 2010. Our goal is to develop the skills and knowledge of our apprentices, enabling them to grow and succeed within the company.

Main Purpose of the Role

This role is ideal for someone who is passionate about learning and development, and is committed to supporting our apprentices throughout their journey. As a Learning and Development Coach, you will be responsible for delivering training and assessment to a cohort of Retail apprentices working towards their Travel Consultant Apprenticeship.

Key Responsibilities

  • Assess, coach, and develop apprentices during their individual progress reviews, selecting quality evidence to showcase their capabilities.
  • Deliver engaging and motivational training that inspires learners to achieve their goals.
  • Evaluate the effectiveness of current training sessions and suggest improvements.
  • Research and write high-quality training content for both virtual and classroom delivery.
  • Ensure a strong awareness of Safeguarding, Prevent, and British values.
  • Effectively communicate and promote organisational changes.
  • Develop a high level of competency with department and company technology.
  • Self-reflect and identify areas for personal development.
  • Maintain a motivated 'can-do' attitude, striving for excellence in all areas of the role.
  • Provide exceptional customer service at all times.

Requirements

  • Previous experience working in a customer service environment.
  • Previous experience in a retail travel sales environment.
  • Previous experience of classroom/remote delivery.
  • Previous delivery experience of Core Skills.

Desirable Qualifications

  • Level 3 qualification in Education and Training.
  • Level 3 assessment award.
  • Level 4 Quality Assurance.

Competencies

  • Excellent organisational and time management skills.
  • Strong initiative skills to drive business objectives forward.
  • Flexible to meet the needs of the business.
  • Attention to detail and high levels of accuracy.
  • Strong digital skills.
  • Assertive/confident classroom management techniques.

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