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Customer Team Leader
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Bristol, Bristol, United Kingdom The Co-operative Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.Key ResponsibilitiesLead the store team and ensure that all tasks...
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Bristol, Bristol, United Kingdom Aspire Training Team Full timeJob Title: Team LeaderAspire Training Team is seeking a motivated and enthusiastic individual to join our team as a Team Leader at Jack and Jill Pre-School in Bristol. This is an exciting opportunity to work with a unique and established pre-school that has been providing high-quality childcare for over 30 years.About the Role:The successful candidate will...
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Customer Service Team Leader
2 months ago
We are seeking an experienced Customer Service Team Leader to join our Member Advisor team at Healix. As a key member of our operations team, you will be responsible for leading and inspiring a team of customer service professionals to deliver exceptional service to our clients and members.
The ideal candidate will have a proven track record of managing high-performing teams, driving performance improvement, and developing talent. You will be a strong communicator, able to build relationships with internal and external stakeholders, and possess excellent problem-solving and analytical skills.
As a Customer Service Team Leader at Healix, you will be responsible for:
- Leading a team of customer service professionals to deliver exceptional service to our clients and members.
- Developing and implementing performance improvement plans to drive team performance and achieve business objectives.
- Coaching and mentoring team members to develop their skills and abilities.
- Collaborating with cross-functional teams to ensure seamless service delivery and achieve business objectives.
- Providing expert subject matter guidance to team members and other stakeholders on customer service best practices.
We are looking for a candidate who is passionate about delivering exceptional customer service, has a strong track record of leadership and team management, and is able to drive performance improvement in a fast-paced environment.
Key Skills and Qualifications
- Proven track record of leading high-performing teams and driving performance improvement.
- Excellent communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
- Strong problem-solving and analytical skills, with the ability to analyze complex data and make informed decisions.
- Ability to coach and mentor team members to develop their skills and abilities.
- Experience working in a customer-facing role, with a strong understanding of customer service best practices.
About Healix
Healix is a leading provider of global health and security services. We work with governments, broadcasters, NGOs, international corporations, and major insurers to provide expert advice and support to individuals and organizations around the world.
We are a dynamic and fast-paced organization, with a strong focus on delivering exceptional customer service and driving business growth. Our team is passionate about making a difference in the lives of our clients and members, and we are committed to providing a supportive and inclusive work environment.
