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Guest Service Ambassador

2 months ago

Birmingham, Birmingham, United Kingdom Aimbridge Hospitality Full time

About Us

Aimbridge Hospitality EMEA is a leading hospitality company that operates over 1,600 hotels and resorts worldwide. We partner with top brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels, to deliver exceptional guest experiences.

What We Offer

  • Competitive Compensation: Starting salary above national minimum wage
  • Benefits Package: Hotel discounts, wage stream, employee assistance program, career breaks, volunteer days, and paid breaks

About the Role

As a Guest Service Assistant, you will be the first point of contact for our guests, providing a warm welcome and exceptional service. You will work closely with your team to ensure a smooth and efficient experience for our guests.

Our Team

You will be part of a passionate team at the Staybridge Suites Birmingham, a 179-suite aparthotel in the heart of the city centre. We offer a 'home away from home' experience for our guests, many of whom stay with us for several weeks at a time.

What We're Looking For

  • Passion for Customer Service: A genuine enthusiasm for delivering exceptional guest experiences
  • Teamwork: A strong commitment to collaborating with your teammates to ensure all tasks are completed by the end of the shift
  • Personality: A warm and welcoming personality, with a flair for hospitality