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Deputy Director of Member Support
2 months ago
ASCL is seeking a Deputy Director of Member Support to join our team. This role will report to the Director of Member Support and will be responsible for supporting the leadership and management of all aspects of member support services within ASCL.
The successful candidate will have the ability to lead, communicate, and guide others, drawing on their previous experience. They will support the Director in managing a significant team of specialist support staff, developing support strategies, and collaborating with other departments and stakeholders to grow and develop the Association's membership and improve member satisfaction and levels of retention.
The role requires an individual who can support our strategic outward-facing work, in addition to optimising and developing member engagement opportunities.
Key Responsibilities- Support the Director of Member Support in managing a significant team of specialist support staff
- Develop support strategies to grow and develop the Association's membership
- Collaborate with other departments and stakeholders to improve member satisfaction and levels of retention
- Support our strategic outward-facing work
- Optimise and develop member engagement opportunities
ASCL offers a competitive salary, ranging from £68,259 to £75,310 per annum, plus reasonable travel and out-of-pocket expenses. The postholder will work from home, with IT and telephone equipment provided, and will be required to attend ASCL HQ in Leicester and other locations across the UK as needed.
ASCL is an equal opportunities employer and offers a generous package of benefits, including 33 days holiday plus bank holidays and a pension scheme to which the association contributes 9%.
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