Service Team Lead
2 months ago
Job Title: Service Team Lead
Job Summary:
We are seeking a highly skilled and experienced Service Team Lead to join our team at Octane Recruitment. As a Service Team Lead, you will be responsible for leading a team of Aftersales Advisors and ensuring that we deliver the best customer experience.
Key Responsibilities:
- Lead a team of Aftersales Advisors to ensure that customer appointments are organized and prepared.
- Act as a point of escalation for customer issues and drive strong retail service.
- Provide training and coaching to team members, identifying learning and development opportunities.
- Complete regular 1-2-1's and deliver effective feedback.
- Support the Service Centre in the absence of the Service Manager.
- Weekly checking of job cards completed by Technicians, including accurate technician write-up, invoice accuracy, and set up correct labour times.
- Support the Aftersales Advisors and Service Manager with reducing costs.
- Manage loan vehicles as Service Team Lead.
- Maintain accurate records of customer contact using the complaints system and manage outstanding issues.
- Ensure that job cards are raised accurately with a full description entered for the required diagnosis/work.
- Ensure all customers receive regular, proactive, and accurate updates.
Requirements:
- Previous motor trade experience, with a steady work history.
- At least 2 years' experience working within the motor trade/car dealership as a Service Advisor or Service Supervisor.
- Pinnacle or Kerridge experience is preferable but not essential.
- A confident, friendly, and professional individual with a strong customer service background.
About Us:
Octane Recruitment is a leading Recruitment agency specializing in Automotive, Motor trade, Engineering, OEM, and various related industries. We are recruiting across the UK for Service, Aftersales, and Parts roles.
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