Sy - Service Desk Supervisor

7 months ago

Rotherham, United Kingdom Quality Service Recruitment Full time

**Departmental Supervisor - Service Desk**

**Location**: Wath Upon Dearne, Rotherham

**Working Hours**: 39 hours per week (36.5 hours paid), Monday to Friday, 9 am - 5 pm (4 pm finish on Fridays)

**Salary**: £28,000 per annum (£14.85 per hour)

My Client is a dynamic and customer-focused company dedicated to providing top-notch products and services within the Ventilation and Horticulture sector. They are currently seeking a Departmental Supervisor to join their service desk team and help them maintain their commitment to outstanding customer service.

As a Departmental Supervisor, you will play a vital role in ensuring the smooth operation of the service desk. You will be responsible for supervising a small team of 3-4 sales advisors and acting as an intermediary between the team and the manager. Your role will involve overseeing daily operations, assisting with customer inquiries, and maintaining high levels of customer satisfaction.

**Key Responsibilities**:

- Taking customer orders, often requiring a patient and methodical approach to ensure customers receive the right products for their needs.
- Building and maintaining excellent customer relations, with a strong focus on delivering exceptional customer service.
- Managing a team of sales advisors and ensuring they meet growth and customer satisfaction targets.
- Adapting to changing workloads and priorities with a priority-focused approach.
- Demonstrating attention to detail and resilience in managing workloads effectively.
- Collaborating with a small, family-oriented, and friendly team to uphold a great team spirit within the department.
- Utilizing Sage 50 experience (preferred but not required - training provided if necessary).
- Identifying opportunities for internal progression within the company.

**Qualifications**:

- Strong interpersonal and communication skills.
- Ability to work effectively within a team.
- Prior supervisory or leadership experience is a plus.
- Willingness to learn and adapt.
- Positive and proactive attitude.

**Benefits**:

- Competitive annual salary of £28,000.
- Internal progression opportunities.
- Regular company functions to maintain team spirit.
- Comprehensive training and development programs.

If you are a motivated and customer-focused individual looking for an opportunity to advance your career and make a significant impact, we encourage you to apply.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**About Quality Service Recruitment**:
We are proud to be one of the leading staffing agencies in the Midlands and South Yorkshire.With eight offices stretching from Hinckley to Rotherham, and a head office in Nottingham, we offer high-quality permanent and temp recruitment services with a unique insight into the local market.We started as a specialist recruiter of HGV drivers back in 1993 and quickly gained a reputation for supplying reliable relief drivers. Since then, we have expanded our offering across three specialist sectors:Driving recruitmentWarehouse & Manufacturing recruitmentOffice and Admin recruitment

  • Sy - Departmental Supervisor - Service Desk

    7 months ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **Departmental Supervisor - Service Desk** **Location**: Wath Upon Dearne, Rotherham **Working Hours**: 39 hours per week (36.5 hours paid), Monday to Friday, 9 am - 5 pm (4 pm finish on Fridays) **Salary**: £28,000 per annum (£14.85 per hour) My Client is a dynamic and customer-focused company dedicated to providing top-notch products and services...

  • Sy - General Operator

    7 months ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **Interview Today... Start Tomorrow!** - New and exciting opportunity for General Operators._ Within a modern warehouse environment, you will be expected to be the heartbeat of the operations! Minding all production and manufacturing equipment, you will be shown the best way to keep the production line in operation. Experience isn't essential, we just...

  • Sy - General Operators

    7 months ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **Interview Today... Start Tomorrow!** - New and exciting opportunity for General Operators._ Within a modern warehouse environment, you will be expected to be the heartbeat of the operations! Minding all production and manufacturing equipment, you will be shown the best way to keep the production line in operation. Experience isn't essential, we just...

  • Sy - Beginner Warehousing Operatives

    2 weeks ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    Ready for your first ever permanent job? We have just the position for you! **Position**:SY - Warehousing Operatives (Career Starters) Working for a reputable fabrication company, you will enhance the performance of the existing team through different job roles and responsibilities. **Job Details**: - This position is Monday to Friday. 8 hours per day....

  • Sy - Beginner Warehousing Operative (Ft)

    2 weeks ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    Ready for your first-ever permanent job? We have just the position for you! **Position**:SY - Warehousing Operatives (Career Starters). Working for a reputable fabrication company, you will enhance the performance of the existing team through different job roles and responsibilities. **Job Details**: - This position is Monday to Friday. 8 hours per day....

  • Sy - Hgv 2 Waste Collection Driver

    2 weeks ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **SY Waste Collection Class 2 Drivers** Looking for ongoing Class 2 work within the Rotherham area? Want to work for a growing and reputable waste collection company? We have just the position for you! **Job Details**: - Commercial waste collection. - Class 2. - Monday to Friday. - 8 hours minimum per day. - Ongoing work. - £14 PER HOUR. **For this...

  • Sy - Machine Operatives/minders

    7 months ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **Are you looking for Machine Operative work in the Rotherham area? Then this is the perfect role for you!** We are looking for vigilant and observant individuals to ensure machines within the warehouse are running smoothly at all times and are fully loaded with materials, reporting any issues to your line supervisor. **Hours**: Each week your shift...

  • SY - Machine Operator

    8 months ago

    Rotherham, United Kingdom Quality Service Recruitment Full time £11

    Temp to perm role - apply today, start tomorrow!We are looking for Machine Minders to ensure that machines are running smoothly at all times throughout the day. You will receive training on both existing and the exciting new machines that are being fitted.This position is a Monday-to-Friday role.With early Friday finishes.Rotational shifts of Days and...

  • SY - MIG Welder

    2 months ago

    Rotherham, United Kingdom Quality Service Recruitment Full time £16 - £17

    Job Vacancy: MIG WelderWe are seeking skilled MIG Welders to join our team in the manufacture of high-quality architectural windows. The ideal candidate will possess a keen eye for detail and the ability to work to precision standards. Experience with TIG welding is highly preferred, though not essential.Position: MIG WelderLocation: RotherhamHours: Monday...

  • Sy - Assembly Operative

    2 weeks ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **Immediate Starts.** Assembly Operatives Needed for a Timber Frame Manufacturer. **Details**: £9.50 for the first 6 weeks. £10 onwards from that point. Rotating Shifts - Early’s and Afters. No experience required but any previous production/assembly work is advantageous. This is Monday to Friday position on a weekly based rota. Week 1:...

  • Sy Weighbridge Operator

    2 weeks ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    Want to work for a growing and reputable waste collection company? We have just the position for you as a Weighbridge Operative! You will be measuring and recording the weight of vehicles before and after loading and unloading has been completed. You will be vital to the success of our team as the precision of the data you will record, will enhance the...

  • Sy - Cup Stacker

    7 months ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **CUP STACKERS ARE REQUIRED FOR IMMEDIATE STARTS** **NO EXPERIENCE REQUIRED** **What am I doing?** - Stacking lids onto freshly produced cups, placing them into boxes ready for dispatch. **How much will I earn?** - £10.42 per hour. **What are the hours?** **_Days:_** - Monday to Thursday - 05:45 am until 2:00 pm. - Friday - 05:45 am until 12:45...

  • Sy Production Operative

    2 weeks ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    A fantastic opportunity has arisen at Timber Garden Buildings, Rotherham. Production Operatives are required immediately, to support the ever-growing TGB team and enhance the performance of the ever-growing team! 10 hours per day. £10 per hour. **You must be flexible in every role at TGB.** This position offers either: - 4 X 10-hour shifts Monday to...

  • Sy Dispatch Operative

    2 weeks ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    A fantastic opportunity has arisen at Timber Garden Buildings, Rotherham. Dispatch Operatives are required immediately, to support the ever-growing TGB team and enhance its performance of the ever-growing team! 10 hours per day. £10 per hour. **You must be flexible in every role at TGB.** This position offers either: - 4 X 10-hour shifts Monday to...

  • Sy Paint Sprayer

    2 weeks ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    A fantastic opportunity has arisen at Timber Garden Buildings, Rotherham. Paint Sprayers are required immediately, to support the ever-growing TGB team and enhance the performance of the ever-growing team! 10 hours per day. £10-£13 per hour based on previous experience. **You must be flexible in every role at TGB.** - This position offers either: - 4 X...

  • Sy - Machine Operatives

    1 week ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **Position on offer**: - Immediate Starts for Machine Operatives. - Rotherham, South Yorkshire. - Rotating Days and Afters. - Temporary to Permanent after 65 shifts. - £10 per hour. - This position is a Monday-to-Friday role. - With early Friday finishes. - Rotational shifts of Days and Afters. - Temporary to Permanent after 65 shifts. - This position is...

  • Sy - Machine Operator

    7 months ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **Machine Operator - Packaging** **Location**: Parkgate, Rotherham Shifts: Rotating Shifts (Monday to Friday) Morning shift Monday - Thursday 05:45-14:00. Friday - 05:45-12:45 Afternoon shift Monday - Thursday 13:45-22:00 Friday - 12:30-19:30 Night shift Monday - Thursday 21:45-06:00 Friday - 19:15-01:30 All shifts have one 30min...

  • Sy - Machine Operator

    8 months ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **Machine Operator - Packaging** **Location**: Parkgate, Rotherham **Shifts**: - Rotating Shifts (Monday to Friday) - Morning shift - Monday - Thursday 05:45-14:00. - Friday - 05:45-12:45 - Afternoon shift - Monday - Thursday 13:45-22:00 - Friday - 12:30-19:30 - All shifts have one 30min break. **Salary**: £10.42 per hour **Employment Type**: Temporary...

  • Sy - Sales Advisor / Customer Service Advisor

    7 months ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **Sales Advisor** Pay is £12 per hour. Working 39 hours per week, 36.5 hours paid, with a 30-minute break daily. The annual salary for this position is £22,464 Working Monday to Friday. Starting at 9 am and finishing at 5 pm, with a 4 pm finish on a Friday. **Main Duties;** - Taking customer orders, which sometimes may require a patient and methodical...

  • SY - Manufacturing Process Associate

    1 month ago

    Rotherham, Rotherham, United Kingdom Quality Service Recruitment Full time

    About the RoleWe are seeking a skilled Machine Operator to join our team at Quality Service Recruitment. This is a permanent position with rotational shifts of Days and Afters, offering a great work-life balance.Key ResponsibilitiesMaintain smooth operation of machines throughout the dayReceive training on existing and new machinesWork Monday-to-Friday with...