Customer Experience Specialist

7 days ago

StratforduponAvon, Warwickshire, United Kingdom Dreams Ltd Full time

About Us:

Dreams Ltd is a leading retailer of beds and mattresses, committed to providing exceptional customer experiences. As a key member of our retail team, you will play a vital role in helping customers find their perfect bed.

Key Responsibilities:

  • Provide exceptional customer service, ensuring every customer feels valued and supported throughout their shopping experience.
  • Work closely with customers to understand their needs and preferences, using our market-leading sleep technology to recommend the perfect mattress.
  • Contribute to a positive and inclusive store environment, working collaboratively with colleagues to achieve sales targets and provide an exceptional customer experience.
  • Participate in ongoing training and development to enhance product knowledge and sales skills.
  • Maintain a high level of product knowledge, staying up-to-date on new products and features.

What We Offer:

  • Competitive salary and uncapped commission scheme, with opportunities to earn extra income during peak periods.
  • Discounts on Dreams products and services, plus access to exclusive employee benefits.
  • Ongoing training and development opportunities, helping you grow and succeed in your role.
  • A fun and supportive work environment, with a focus on teamwork and collaboration.

Requirements:

  • Excellent communication and interpersonal skills, with a natural ability to build rapport with customers.
  • Ability to work flexibly, including weekends and bank holidays, to meet business needs.
  • Basic computer skills and ability to learn new systems quickly.
  • Previous sales experience is not necessary, but a motivated and customer-focused approach is essential.

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