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Service Advisor
2 months ago
We are seeking a highly skilled and customer-focused Service Advisor to join our Audi Dealership team in Stratford. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our service department.
Key Responsibilities- Booking customer vehicles for maintenance and/or repairs, and coordinating with the workshop team to schedule the workload
- Providing a seamless service experience for customers, from drop-off to vehicle handover
- Updating customers on the status of their vehicle, authorizing additional work, and making follow-up calls
- Liaising with the Workshop, Parts, and Sales departments to ensure customer vehicles are ready on time
- Passion for delivering exceptional customer service and building strong relationships with customers
- Ability to work in a fast-paced environment and meet targets for customer satisfaction and sales
- Good organizational and administrative skills, with knowledge of dealer management systems an advantage
- Previous experience in a customer-facing role, preferably in the motor trade or automotive industry
- Competitive salary and benefits package
- Opportunities for career development and professional growth
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
Listers is a leading motor retailer group with a reputation for excellence and customer satisfaction. We are committed to providing our customers with the best possible service and experience, and we are seeking like-minded individuals to join our team.
