VW Service Advisor
2 days ago
Job Overview
We are seeking a highly skilled and customer-focused Service Advisor to join our team at VW Stratford-upon-Avon. As a key member of our dealership, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our service department.
Key Responsibilities
- Booking customer vehicles for maintenance and/or repairs, and coordinating with the workshop team to schedule the workload.
- Providing a seamless customer experience, from drop-off to vehicle handover, and ensuring customers are kept informed of progress.
- Liaising with the Workshop, Parts, and Sales departments to ensure customer vehicles are ready on time.
- Authorizing additional work and making follow-up calls to customers.
Requirements
- A passion for delivering exceptional customer service and the ability to build rapport with customers.
- A well-presented individual with a desire to succeed and a strong work ethic.
- Previous experience in a customer-facing role, preferably in the automotive industry, with a focus on delivering customer satisfaction and sales objectives.
- Good organizational and administrative skills, with knowledge of dealer management systems an advantage.
- Motor trade or automotive experience is preferred, but not essential, as full training will be provided.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career development and professional growth.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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