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Lounge Operations Manager

3 months ago

North West London, United Kingdom St Pancras Renaissance Hotel London Full time

Embark on a journey of excellence in hospitality at St Pancras Renaissance Hotel.

Iconic by Design. Innovative by Nature.

The St. Pancras Renaissance Hotel stands as a symbol of architectural brilliance, blending rich heritage with modern luxury. Located in one of London's most renowned buildings, it is a place where contemporary lifestyle meets exceptional service, crafting memorable experiences for our guests.

Position Overview:As a key member of our team, you will ensure seamless collaboration among staff to deliver outstanding service and meet guest expectations. You will oversee the appearance and professionalism of team members, address any issues, and manage opening and closing procedures, including supply setup and area cleanliness. You will also monitor storage organization, adhere to FIFO practices, and conduct inventory checks while managing maintenance requests and guest inquiries.

Key Responsibilities: Your role will encompass the following:

  • Support management in recruiting, training, scheduling, and evaluating team members while fostering a positive work environment.
  • Adhere to all company policies and safety protocols, reporting any incidents or unsafe conditions to management.
  • Maintain a professional appearance and uphold confidentiality regarding company information.
  • Provide exceptional service by anticipating guest needs and responding to inquiries with genuine appreciation.
  • Build and nurture positive relationships with colleagues, working collaboratively to achieve shared goals.
  • Ensure compliance with quality standards and identify opportunities for operational improvements.
  • Perform additional duties as assigned by management.

Additional Duties Include:

  • Active participation in departmental meetings to stay informed and engaged.
  • Understanding and implementing five-star service standards.
  • Utilizing Kronos for payroll assistance.
  • Managing inventory for the Chambers Club.
  • Delivering exceptional luxury service in every guest interaction.
  • Exhibiting a positive attitude and professional demeanor at all times.

Qualifications:

  • At least 1 year of experience in a similar role within the hospitality sector, ideally in a luxury hotel setting.
  • Strong knowledge of hospitality standards and procedures.
  • Excellent interpersonal and communication skills, capable of engaging effectively with all levels of staff and guests.
  • Detail-oriented with a commitment to delivering outstanding customer service.
  • Familiarity with health, safety, and hygiene standards.

Benefits:

Alongside a competitive salary and opportunities for personal growth, you will enjoy a range of perks, including:

  • 28 days of annual leave, increasing with service length.
  • Participation in a pension scheme.
  • Life insurance coverage.
  • Annual performance review adjustments.
  • Complimentary access to gym and spa facilities.
  • Free experiences for you and a guest.
  • Complimentary meals during shifts.
  • Dry-cleaning services.
  • Access to exclusive discounts through BenefitHub.
  • 50% discount at St. Pancras outlets.
  • Marriott Discount Card for hotel stays and other benefits.
  • Travel ticket season loan options.
  • Cycle to work scheme.
  • Access to Employee Assistance Programme.
  • Participation in comprehensive training and development programs.
  • Recognition and awards for outstanding performance.

Become a Part of Our Legacy: If you are passionate about luxury hospitality and thrive in a dynamic environment, we welcome your interest in joining our esteemed team.

St Pancras Renaissance Hotel is committed to creating a diverse workforce and fostering an inclusive culture. We uphold non-discrimination principles in all aspects of employment.