Business Improvement Lead
3 weeks ago
We are seeking a highly skilled Business Improvement Lead to join our team at Goodman Masson. As a key member of our organization, you will play a critical role in driving strategic change and improving business processes.
Key Responsibilities- Lead Service Improvement Activities: Develop and execute improvement plans to ensure legal and regulatory compliance, while identifying and mitigating operational risks.
- Analyse Complex Data: Translate data into actionable business insights to support decision-making, collaborating with the Data and Insights Team to ensure strong data governance.
- Collaborate with Stakeholders: Work closely with internal departments and external parties to identify future needs and create solutions, ensuring alignment with organizational goals.
- Implement Change Initiatives: Lead customer journey and process mapping activities to prioritize change initiatives, addressing root causes of customer and service issues.
- Support Service Owners: Deliver change programme service blueprinting activities, following the most appropriate project management methodology.
- Act as a Liaison: Translate how information technology can support organizational needs, collaborating effectively with the IT Team, change team, and frontline service teams.
- Passionate about Change: Experience of effectively managing multiple projects and activities simultaneously, adapting to organizational priorities.
- Strong Analytical Skills: Ability to work with complex data to identify trends, patterns, and areas of inefficiency.
- Excellent Communication Skills: Ability to collate information in an organized, planned, and timely manner, identifying issues with current processes and collaborating with the business to develop creative solutions.
- Strong Understanding of Change Management: Effective application of change management and continuous improvement methodologies in the workplace.
- In-depth Understanding of Business Analysis: Strong business analysis approaches and techniques, with a successful track record in stakeholder engagement and collaborative teamwork.
- Comprehensive IT Proficiency: Proficient in coaching and supporting users through business and change initiatives, with a strong understanding of the Microsoft Office suite.
- Competitive Salary: Starting salary of £40,747 per year.
- West Yorkshire Pension Fund Membership: Current employer contribution is 15.5%.
- Excellent Benefits Package: Including 28 days annual leave, option to buy and sell annual leave, training, development, and qualification opportunities, and more.
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Business Transformation Lead
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