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Service Operations Manager

2 months ago

Glasgow, Glasgow City, United Kingdom Octane Recruitment Full time
Aftersales Manager Job Description

Job Summary:

We are seeking an experienced Aftersales Manager to join our team at Octane Recruitment. As a key member of our automotive recruitment agency, you will be responsible for managing the Aftersales aspect of our clients' main dealer sites.

Key Responsibilities:

  • Service Operations: Oversee the day-to-day running of the Workshop, ensuring maximum productivity and efficiency.
  • Team Management: Lead and motivate a team of Technicians, Mechanics, and Service Advisors to achieve targets and deliver exceptional customer service.
  • Performance Monitoring: Track and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies for growth.
  • Customer Focus: Foster a customer-centric culture, ensuring that all departments work together to deliver a first-class service experience.
  • Collaboration: Liaise closely with the Senior Team to drive business growth and achieve company objectives.

Requirements:

  • Experience: Ideally, 1+ years of experience as an Aftersales Manager or Service Manager in the automotive industry.
  • Qualifications: Full UK Driving License.
  • Background: Happy to consider candidates from a volume or prestige background.

About Octane Recruitment:

We are a leading recruitment agency specializing in automotive, motor trade, engineering, and related industries. We recruit across the UK for various roles, including Aftersales Manager, Service Manager, and more.