Senior Service Advisor

2 months ago

Leeds, Leeds, United Kingdom JCT600 Full time

Job Summary:

We are seeking a highly skilled and experienced Senior Service Advisor to join our team at JCT600. As a Senior Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.

Key Responsibilities:

  • Provide exceptional customer service and ensure that every customer interaction is positive and professional.
  • Ensure that all customer requirements are met and that customers are kept informed of the progress of their vehicle repairs and servicing.
  • Progress vehicle repairs through the workshop, utilizing effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
  • Respond to customer enquiries and successfully convert these into firm bookings.
  • Communicate effectively with customers to keep them advised of the progress of their vehicle repairs and servicing.
  • Professionally sell products, services, and repair work to customers, ensuring that all objectives are fully achieved.
  • Invoice completed work and take payments where required.
  • Work as part of a team to ensure all departmental objectives and KPIs are achieved.
  • Work with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.

Requirements:

  • A proven track record of achieving high levels of customer satisfaction.
  • A customer-centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
  • Strong IT skills are essential, and experience of using databases would be desirable.
  • Ability to work to targets, deadlines, and under pressure.
  • Ability to quickly build strong relationships.
  • A true team player.

What We Offer:

  • A highly competitive salary dependent upon experience.
  • A life assurance plan and a company pension subject to T&Cs.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service, plus bank holidays.
  • Flexible working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • A range of training and leadership development programmes.
  • Colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates.
  • Long service reward and Loyalty incentives.

About Us:

At JCT600, we are committed to delivering exceptional customer service and creating a positive and professional work environment. We believe in investing in our colleagues and providing them with the training and development opportunities they need to succeed. We are proud to be a family business with over 75 years of experience and a reputation for excellence in the automotive industry.

Our Values:

  • We believe in delivering exceptional customer service and creating a positive and professional work environment.
  • We invest in our colleagues and provide them with the training and development opportunities they need to succeed.
  • We are committed to diversity and inclusion and believe that everyone's voice matters.
  • We are proud to be a family business with over 75 years of experience and a reputation for excellence in the automotive industry.

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