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HR Case Manager

2 months ago

Slough, Slough, United Kingdom Iceland Food Group Full time

About Iceland Food Group

We're a dynamic and forward-thinking company that values our employees and strives to create a positive work environment. Our HR team is dedicated to providing exceptional support and guidance to our managers and employees, ensuring that everyone feels valued and empowered to succeed.

Job Summary

We're seeking an experienced HR Case Manager to join our team. As an HR Case Manager, you will provide expert advice and guidance to managers on complex people matters, including employee relations, conflict resolution, and workplace investigations. You will work closely with our HR team to provide proactive and professional support to our managers and employees, ensuring that our workplace remains a positive and productive environment.

Key Responsibilities

  • Provide expert advice and guidance to managers on complex people matters
  • Support managers in the day-to-day case management of serious / complex employment issues
  • Act as a fully participating member of the HR team, supporting HR and liaising with wider stakeholders
  • Manage a portfolio of cases, scheduling and prioritizing activities based on the needs of each case and applicable deadlines or timescales
  • Provide face-to-face support to managers or act as HR lead on complex people matters, including hearings and appeals
  • Ensure good employment practice through the provision of clear advice and guidance in line with Iceland Food Group's HR policies, procedures, and guidelines
  • Work autonomously, using your own initiative, on delegated work areas and seek advice from senior colleagues when required
  • Take every opportunity to coach managers in aspects of people management, including communication, robust decision making, fairness, and consistency
  • Review and prepare letters/documents in readiness for and after formal hearings, and provide feedback to managers where required
  • Ensure all case management details are recorded accurately on the Case Management System and that cases are managed proactively and driven through to conclusion

Requirements

  • Proven track record of managing a range of complex HR cases
  • Demonstrable, comprehensive up-to-date working knowledge of UK employment law and legislation and its implications for employers
  • Confident communication with people at all levels, with a style that is clear, engaging, coaching, and collaborative
  • Demonstrate strong partnership working with a variety of stakeholders
  • Ideally CIPD qualified (Level 7)
  • Experience of applying a commercial and pragmatic approach to providing HR risk-based solutions to difficult issues that arise within challenging situations
  • Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
  • Can evidence building capability within a coaching framework
  • Good analytical and problem-solving skills
  • Full UK Driving licence (field-based roles)

What We Offer

  • A very competitive salary with an excellent benefits package
  • 25 days holiday, plus 8 days bank holiday
  • 15% store discount, 30% club individual restaurant discount
  • Discounted gym membership
  • Charity fundraising events
  • Educational sponsorship
  • Enhanced maternity/paternity leave
  • Long service awards
  • Reward & recognition