Resident Engagement Specialist
1 month ago
Position Overview
Role: Community Experience Coordinator
Reporting to: Community Experience Manager
Working Schedule: 4 days on, 4 days off, 7:30 AM - 7:30 PM
Company Overview
At Cortland, we are committed to redefining success in the rental market. Our innovative approach and dedication to excellence have positioned us as a leader in the Build to Rent (BTR) sector in the USA, managing over 80,000 apartments. We are on an exciting growth trajectory and invite you to be part of our journey.
In the UK, we are focused on expanding our portfolio with a strategic aim to develop 10,000 BTR apartments and manage 75,000 units, primarily in key urban areas. We currently have several developments underway, and we are eager to set a new standard for rental living.
Key Responsibilities
As a Community Experience Coordinator, you will play a pivotal role in managing a premier build-to-rent property. Your primary responsibility will be to foster a vibrant community by delivering exceptional customer service. You will engage with residents, build relationships, and ensure their needs are met effectively. Your role will include:
- Problem Solving: Proactively address challenges, whether it’s processing applications or resolving maintenance issues.
- Policy Enforcement: Uphold community standards while providing empathetic support to residents.
- Community Tours: Showcase the property’s amenities and unique features to prospective residents.
Your Impact
Your efforts will ensure that residents feel valued and engaged within the community. You will facilitate effective communication among residents, vendors, and team members, contributing to the overall success of the property.
Essential Skills
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Detail-oriented with excellent record-keeping abilities.
- Tech-savvy and proficient in using various software tools.
Join us in creating a community where residents thrive and enjoy a superior living experience.
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