Junior IT Support Specialist
1 week ago
Job Summary:
We are seeking a highly motivated and detail-oriented Junior IT Support Specialist to join our team at the Atlas Recruitment Group. As a Junior IT Support Specialist, you will be responsible for providing exceptional technical support to our clients, working closely with our Senior Engineers to resolve complex issues and provide a high level of customer satisfaction.
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and in-person support
- Log and resolve tickets in a timely and efficient manner
- Collaborate with Senior Engineers to resolve complex technical issues
- Manage multiple tickets simultaneously, prioritizing tasks to meet deadlines
- Develop and maintain a strong understanding of our clients' technical environments, including Windows-based systems and Microsoft applications
Requirements:
- Strong foundation in IT support, with a passion for learning and growth
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
- Strong attention to detail and organizational skills
- Ability to work collaboratively as part of a team
What We Offer:
A competitive starting salary of £22,500, plus a comprehensive benefits package and opportunities for professional growth and development.
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