Junior IT Support Specialist

1 week ago


London, Greater London, United Kingdom Atlas Recruitment Group Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Junior IT Support Specialist to join our team at the Atlas Recruitment Group. As a Junior IT Support Specialist, you will be responsible for providing exceptional technical support to our clients, working closely with our Senior Engineers to resolve complex issues and provide a high level of customer satisfaction.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and in-person support
  • Log and resolve tickets in a timely and efficient manner
  • Collaborate with Senior Engineers to resolve complex technical issues
  • Manage multiple tickets simultaneously, prioritizing tasks to meet deadlines
  • Develop and maintain a strong understanding of our clients' technical environments, including Windows-based systems and Microsoft applications

Requirements:

  • Strong foundation in IT support, with a passion for learning and growth
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • Strong attention to detail and organizational skills
  • Ability to work collaboratively as part of a team

What We Offer:

A competitive starting salary of £22,500, plus a comprehensive benefits package and opportunities for professional growth and development.



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