Parts Advisor
1 month ago
Job Summary:
We are seeking a skilled and customer-focused individual to join our Scania GB team as a Parts Advisor. As a key member of our Aftersales operation, you will play a vital role in providing timely and efficient support to our customers, while meeting and exceeding sales targets.
Key Responsibilities:
- Order parts in line with operational needs and chase suppliers to ensure timely delivery.
- Assist with the delivery and collection of parts, ensuring they are packaged and documented correctly.
- Support increased part sales and fixed price repairs through proactive selling and utilization of primary national part sales programs.
- Provide exceptional customer service by answering phone calls in a friendly and open manner, using the company standard greeting.
- Build and develop customer relationships through the provision of sound parts knowledge and excellent customer service, ensuring customer requirements are met or exceeded.
- Assist in controlling optimum stock profile for the branch, minimizing levels of obsolescence.
- Proactively embark on perpetual stock checks to reduce stock check line discrepancy rates.
Character Requirements:
- Ability to build rapport and positive relationships with customers to maximize sales opportunities and meet customer needs.
- Trustworthiness in managing own workload and ensuring customers are kept up to date.
- Forward thinking and ability to use own initiative under pressure, overcoming obstacles while ensuring customer needs are met.
About Scania:
Scania is a leading provider of commercial vehicles and services, dedicated to delivering exceptional products and services to our customers. We value our employees and offer a comprehensive benefits package, including a pension scheme, complementary life insurance, financial incentive schemes, and discounts on major retail outlets.
What We Offer:
We invest in colleague development and training, providing opportunities for career progression within the UK and globally. Our strong and supportive culture values diversity and inclusion, promoting a flexible future workplace based on individual needs. We strive to create an inclusive and family-friendly environment for all employees.
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Swindon, Swindon, United Kingdom Scania Full timeJob Summary:We are seeking a skilled and customer-focused individual to join our Scania GB team as a Parts Advisor. As a key member of our Aftersales operation, you will play a vital role in providing timely and efficient support to our customers, while meeting and exceeding sales targets.Key Responsibilities:Order parts in line with operational needs and...
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Swindon, Swindon, United Kingdom Scania Full timeJob Summary:We are seeking a skilled and customer-focused individual to join our team as a Parts Advisor. As a key member of our Aftersales operation, you will be responsible for providing timely and efficient support to our customers, while meeting and exceeding sales targets.Key Responsibilities:Order parts in line with operational needs and chase...
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Swindon, Swindon, United Kingdom Scania Full timeJob Summary:We are seeking a skilled and customer-focused individual to join our team as a Parts Advisor. As a key member of our Aftersales operation, you will play a vital role in providing timely and efficient support to our customers, while meeting and exceeding sales targets.Key Responsibilities:Order parts in line with operational needs and chase...
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