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Parts Advisor
2 months ago
Job Summary:
We are seeking a skilled and customer-focused individual to join our Scania GB team as a Parts Advisor. As a key member of our Aftersales operation, you will play a vital role in providing timely and efficient support to our customers, while meeting and exceeding sales targets.
Key Responsibilities:
- Order parts in line with operational needs and chase suppliers to ensure timely delivery.
- Assist with the delivery and collection of parts, ensuring they are packaged and documented correctly.
- Support increased part sales and fixed price repairs through proactive selling and utilization of primary national part sales programs.
- Provide exceptional customer service by answering phone calls in a friendly and open manner, using the company standard greeting.
- Build and develop customer relationships through the provision of sound parts knowledge and excellent customer service, ensuring customer requirements are met or exceeded.
- Assist in controlling optimum stock profile for the branch, minimizing levels of obsolescence.
- Proactively embark on perpetual stock checks to reduce stock check line discrepancy rates.
Character Requirements:
- Ability to build rapport and positive relationships with customers to maximize sales opportunities and meet customer needs.
- Trustworthiness in managing own workload and ensuring customers are kept up to date.
- Forward thinking and ability to use own initiative under pressure to overcome obstacles and meet customer needs.
What We Offer:
As a Scania employee, you can expect a comprehensive benefits package, including a pension scheme, complementary life insurance, financial incentive schemes, and discounts on major retail outlets. We invest in colleague development and training, providing opportunities for career progression within the UK and globally.
Our Culture:
We value diversity and inclusion, recognizing that a diverse workforce drives business success. Our culture is built on trust, respect, and a commitment to excellence. We strive to create an inclusive and family-friendly environment where everyone feels valued and empowered to contribute.
Our Core Values:
We are dedicated to delivering exceptional products and services to our customers, reflecting our core values of CUSTOMER FIRST, RESPECT FOR THE INDIVIDUAL, ELIMINATION OF WASTE, DETERMINATION, TEAM SPIRIT, and INTEGRITY in all we do.
