Parts Advisor

2 weeks ago

Swindon, Swindon, United Kingdom Jaguar and Land Rover Full time

Job Role


As a Parts Advisor at Grange Jaguar Land Rover Swindon, you will provide exceptional customer service to external and internal guests, interpreting their needs for various parts and developing business opportunities for the department.


Key Responsibilities and Duties



  • Inform, promote, and sell parts to external and internal guests, optimizing the guest experience through telephone and direct contact.
  • Complete and store all paperwork, including picking slips, guest contact details, sales, and lost sales information to ensure up-to-date guest information is available.
  • Check returned parts for damage and condition, noting returns details and logging the parts back into the department.
  • Maintain a tidy and organized stock warehouse, arranging stock as per guest and workshop requests.
  • Update and maintain parts literature and related information to promote a speedy and effective service for all guests.
  • Process invoices for the purchase of parts to ensure prompt receipt of payments when applicable.
  • Establish and maintain effective working relations with colleagues, other departments, and suppliers to further the successful operation of the department.

Work Pattern


This is a permanent full-time position, working Monday to Friday (08:00 – 18:00) with Saturdays on a rota basis of 1 in 2.


Successful Applicants Will Possess



  • A full UK driving license with no major endorsements.
  • Previous experience in a similar role is desirable but not essential.
  • Franchise experience is also desirable.
  • Excellent customer service experience and the ability to handle conflicting demands.
  • Possess excellent communication, organization, and interpersonal skills.
  • Be enthusiastic, respectful, and friendly to guests and colleagues.
  • Possess a positive and can-do attitude.
  • Have the passion and ability to deliver an outstanding guest experience.
  • Possess high levels of integrity and drive to succeed.
  • Computer literacy, including Microsoft Office.

Benefits Include



  • Salary – £27,500 OTE.
  • Bonus/Commission.
  • Training/Qualification Opportunities.
  • 31 Days Paid Annual Leave (Including Bank Holidays).
  • Preferential rates for servicing, MOTs, and parts.
  • Fantastic discounts on vehicle sales.
  • Access to a vehicle Flexi-lease affinity scheme through SOGO www.sogomobility.co.uk.
  • Pension scheme.
  • Life Insurance Benefit.
  • Cycle To Work Scheme.
  • Associate Award Events.
  • Length of Service Recognition Scheme.
  • Associate Assistance Programme (AAP) - Confidential access to a range of support and advice.

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