Parts Advisor
1 month ago
To provide exceptional customer service and support to guests, interpreting their requirements for various parts and developing business opportunities for the department, ensuring a seamless and efficient experience at all times.
Key Responsibilities and Duties- To inform, promote and sell parts to external and internal guests, making the most of opportunities via telephone and direct contact and ensuring guest demands are fulfilled.
- Accurately complete and store all paperwork, including picking slips, guest contact details, sales and lost sales information to ensure up-to-date guest information is available and accessible at all times.
- Check all parts returned by guests for damage and condition, noting down returns details and logging the parts back into the department.
- Maintain a tidy and organised stock warehouse, arranging stock as per guest and workshop requests.
- Update and maintain parts literature and related information to promote a speedy and effective service for all guests.
- Maintain an accurate account of stock via stock check and booking out procedures of parts.
- Plan and establish parts displays to ensure they are up-to-date and professional.
- Process invoices for the purchase of parts to ensure the prompt receipt of payments when applicable.
- Establish and maintain effective working relations with colleagues, other departments and suppliers to further the successful operation of the department.
This is a permanent full-time position:
- Monday – Friday (08:00 – 18:00)
- Saturdays on rota basis of 1 in 2
- Full UK Driving Licence with no major endorsements.
- Previous experience within this position or similar is desirable but not essential.
- Franchise experience is desirable
- Excellent customer service experience and the ability to handle conflicting demands
- Possess excellent communication, organisation and inter-personal skills
- Be enthusiastic, respectful and friendly to guests and colleagues.
- Possess a positive / can-do attitude.
- Have the passion and ability to deliver an outstanding guest experience.
- Possess high levels of integrity and drive to succeed.
- Computer literate, including Microsoft Office
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