Luxury Retail Leader

3 weeks ago


Manchester, United Kingdom Mappin & Webb Full time

Mappin & Webb seeks a passionate and experienced Showroom Director to lead our new jewellery house in Manchester. This is an exciting opportunity to shape the customer experience within a prestigious brand renowned for its exceptional craftsmanship and heritage.

As the leader of this dynamic team, you will be responsible for cultivating a culture of excellence and delivering unparalleled service to discerning clientele. Your expertise in luxury retail management will be instrumental in driving sales growth and building lasting relationships with our valued customers.

Role Overview:
  • Develop innovative strategies to elevate the customer journey, ensuring every interaction reflects Mappin & Webb's commitment to exceptional service.
  • Mentor and guide your team, empowering them to exceed client expectations and provide personalized experiences that resonate with our clientele.
  • Cultivate a welcoming and sophisticated atmosphere that fosters meaningful connections between clients and our exquisite jewellery collections.
  • Build and nurture strong relationships with clients, understanding their individual needs and preferences to deliver tailored recommendations and exceptional service.
  • Lead by example on the sales floor, demonstrating a passion for luxury retail and inspiring your team to achieve outstanding results.
  • Ensure seamless back-of-house operations, contributing to a smooth and efficient customer experience.
  • Collaborate with management to identify talent development opportunities and implement strategies that enhance team performance.
  • Provide constructive feedback and guidance to foster individual growth and contribute to the overall success of the team.
Requirements:
  • Extensive experience in senior management within a premium or luxury brand, demonstrating a proven track record of success in driving sales and exceeding customer expectations.
  • A history of leading and motivating high-performing teams, fostering a culture of collaboration and excellence.
  • An unwavering passion for retail and delivering exceptional customer experiences that exceed industry standards.
  • Demonstrated expertise in business growth strategies, with a keen understanding of market trends and customer insights within the luxury sector.
  • Exceptional interpersonal skills, enabling you to build and maintain strong relationships with clients and colleagues alike.
  • A commercially focused mindset, with a proven ability to analyze data, identify opportunities, and drive profitable results.

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