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Luxury Retail Customer Consultant

2 months ago

Manchester, United Kingdom END. Full time

Join END., a rapidly expanding name in the UK retail landscape, where your enthusiasm and commitment can contribute to our ongoing success.

LUXURY RETAIL CUSTOMER CONSULTANT - FULL-TIME

Over the past 18 years, END. has transformed into a technology-driven retailer, offering high-end and contemporary fashion alongside exclusive sneaker releases to a worldwide clientele. Recognized as one of the most innovative and inspiring fashion retailers globally, we introduce new products to our platform daily, ensuring our service remains unparalleled.

At END., we take pride in delivering an exceptional customer experience, which has been the cornerstone of our achievements. With a customer base exceeding 2 million, we serve over 80 countries, complemented by our leading retail locations.

Our Manchester store spans two levels, showcasing iconic brands from our extensive portfolio. Providing outstanding service is our standard, supported by unmatched brand knowledge.

We are in search of a dynamic and driven Customer Consultant who possesses a deep understanding of luxury fashion and lifestyle to enhance our service team. We seek individuals capable of delivering a tailored, exclusive service that aligns with the prestigious brands we represent. Your primary responsibility will be to engage with customers, nurture potential client relationships, and expand our existing customer base while consistently exceeding expectations.

Key Responsibilities:

  • Cultivate relationships within the END. customer community, driving new connections and enhancing existing ones to meet and surpass sales objectives.
  • Collaborate with the store team to maximize sales and elevate the company’s profile.
  • Exhibit exemplary service techniques, ensuring excellence in service is the standard.
  • Assist in various store operations by maintaining a solid understanding of all service processes and procedures.
  • Stay informed about product and merchandising standards, ensuring stock is replenished and visual merchandising guidelines are followed.
  • Share your extensive knowledge of our products and the industry with our clientele.
  • Manage all financial transactions with professionalism, ensuring accuracy and accountability.

Skills and Experience Required:

  • Proven experience in a customer-facing role, preferably within the luxury fashion sector or a related field.
  • A strong ambition to grow within the retail industry – we are committed to your development.
  • A sociable and charismatic demeanor with a natural ability to engage and connect with diverse customer types.
  • Excellent written and verbal communication skills.

What We Offer:

  • Competitive salary package
  • 29 days of holiday (including public holidays and your birthday)
  • Company pension plan
  • Generous employee discount
  • Access to an Employee Assistance Programme
  • Healthcare Cash Plan
  • Opportunities for professional growth and career advancement
  • Cycle-to-work initiative

Our core values guide our operations. We prioritize our customers, are passionate and dedicated, and strive for excellence. To achieve this, we foster a positive and collaborative environment while keeping our processes straightforward.