Luxury Retail Advisor

3 weeks ago

Manchester, United Kingdom Selfridges Full time

Luxury Retail Advisor - Manchester

Position Overview

Team Player. Collaborating with the broader Luxury Retail team, you will contribute to providing outstanding service to our clientele seeking a distinctive shopping experience. Committed Retailer. You recognize the various facets of your responsibilities. From ensuring a pristine and organized environment to assisting with financial transactions and supporting the team as necessary, you will demonstrate flexibility in your role. Attentive to Detail. You are keenly aware of even the minutest details to guarantee an exceptional experience and an upscale atmosphere for our clients. Knowledgeable. You stay informed about store events and services that may interest our Luxury Retail clients. Excellent Communicator. You will tailor your communication style and service to meet customer preferences and needs, genuinely connecting with clients while guiding them on the services and support that best align with their requirements. Recognized as a sales and service authority. A model of our values, a trusted and esteemed colleague. Must possess a well-established client portfolio.

Key Responsibilities

As a Luxury Retail Advisor, you will provide an extraordinary customer experience while achieving sales and profitability objectives. You will develop a client engagement strategy and collaborate across functions to execute this to the highest standard.

In this role, you will:​

Cultivate and enhance relationships to generate new business, focusing on international, high-potential, and high-net-worth clients. Identify potential events, either in-store or offsite, to expand our client base and proactively engage individuals and corporations. Generate innovative ideas and implement strategies to develop business opportunities and drive productivity, sales, and profitability across owned and concession businesses. Exhibit a commercial mindset and outlook to remain responsive to customer needs, sharing inspiration and fostering a commercial perspective within your immediate and broader team. Monitor customer satisfaction and spending, suggesting enhancements where necessary to maintain a competitive edge. Collaborate with key stakeholders at store events and through other commercial opportunities. Serve as an ambassador for our Luxury Retail services both internally and externally, representing our brand at public and store events to promote our offerings. Adhere to health, safety, and security protocols. Engage positively with potential and existing clients, addressing inquiries and providing guidance on our services, enabling customers to select the most suitable options. Continue to deliver our exceptional service by maintaining customer care, responding to client inquiries, and managing bookings and follow-ups. Responsible for preparing client consultation areas, you will uphold housekeeping standards, returning stock from previous consultations and arranging product options for upcoming clients, ensuring refreshments are ready for their arrival. Work confidently and collaboratively with various departments, striving to deliver exceptional service and standards. Stay informed about the latest trends by seizing every opportunity to expand your product knowledge and remain aware of competitor activities.

Ideal Candidate Profile

A reputable luxury retail advisor with an established client base. Team-oriented. Supporting the broader Luxury Retail team, you will help deliver exceptional service to our customers seeking a unique experience. Committed retailer. You understand the various elements of your role, maintaining a clean and organized environment, assisting with financial transactions, and supporting the team as needed. Attentive to detail. You notice even the smallest details to ensure an excellent experience and upscale environment for our clients. Knowledgeable. You are aware of store events and services that may appeal to our Luxury Retail clients. Excellent communicator. You will adapt your style and service to suit customer needs and preferences, genuinely connecting with your clients while guiding them on the services and support that best suit their needs. Recognized as a sales and service expert. Commercially astute. You are responsive to customer needs as well as market and competitor trends, taking opportunities to enhance performance by creating and owning a clear plan to deliver results. A model of our values, a trusted and respected colleague.

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